Information Technology Operations Lead

Job Summary :

We are seeking a highly skilled and motivated Team Lead - SME to oversee and guide a global team responsible for Endpoint Management, Vulnerability Remediation, Networking, Identity & Access Management (IAM), and cross-platform administration (Linux & macOS).

The role requires a strong technical foundation, leadership capability, and the ability to drive operational excellence, security compliance, and continuous improvement.

Key Responsibilities :

Leadership & Team Management :

- Lead and mentor a team of engineers across endpoint management, IAM, networking, and system administration.

- Act as a Subject Matter Expert (SME) providing technical guidance and escalations.

- Plan, prioritize, and allocate tasks ensuring timely delivery and SLA adherence.

- Drive knowledge-sharing, documentation, and process improvements.

Endpoint Management & Security :

- Oversee configuration, deployment, and lifecycle management of Windows, Linux, and macOS endpoints.

- Ensure compliance with organizational security standards through patching, encryption, and endpoint policies.

- Lead vulnerability remediation efforts, coordinating with cross-functional teams to reduce risk exposure.

- Implement automation for patch management, software distribution, and compliance reporting.

Networking & IAM :

- Provide oversight of network security, connectivity troubleshooting, and endpoint-to-network integration.

- Manage Identity and Access Management (IAM) systems ensuring least privilege, role-based access control, and regulatory compliance.

- Collaborate with security teams to enforce MFA, SSO, and Zero Trust principles.

System Administration (Linux & macOS) :

- Act as SME for Linux and macOS environments, ensuring availability, scalability, and security.

- Troubleshoot OS-level, configuration, and integration issues.

- Manage updates, hardening, and performance tuning across systems.

Process & Compliance :

- Establish and maintain ITIL/ITSM-aligned processes (Incident, Problem, Change, Knowledge).

- Ensure audit readiness and compliance with ISO 27001, SOC2, GDPR, and internal governance standards.

- Track KPIs and prepare regular operational and security reports.

Required Skills & Experience :

1. 7+ years in IT Infrastructure/Security roles, with at least 23 years in a leadership or SME capacity.

2. Strong expertise in :

- Endpoint Management tools (e.g., Intune, Endpoint Central, Kandji, Jamf).

- Vulnerability management platforms (e.g., Tenable, Qualys, Rapid7).

- IAM solutions (e.g., Okta, OneLogin, Azure AD).

- Networking fundamentals (TCP/IP, DNS, VPN, Firewalls).

- Operating Systems : Linux (RHEL/Ubuntu/CentOS), macOS, and Windows.

3. Hands-on with automation/scripting (PowerShell, Bash, Python preferred).

4. Strong understanding of IT security principles and regulatory compliance frameworks.

5. Excellent communication, stakeholder management, and leadership skills.