Infor - Cloud Solutions Engineer

Job Description :

You will work closely with IBM I Cloud Customers, Vendors, Partners, Project Managers and Cloud Ops Tech Leads on implementation projects and guide them to ensure smooth transition to INFOR IBM I Cloud Solutions offered by Infor & Fresche or Service Express.

In this position you are responsible to :

- Work with Pre-Sales teams on the Cloud Solutions and scope of Cloud Ops team in INFOR IBM I Cloud.

- Work with development teams on the new release certifications.

- Work with ISO team vulnerabilities and remediations.

You will also guide team on Cloud/Hosted customers on IBM I (AS400) in 24x7 model in major areas like OS400 (operating system 400) administration, technical administration of three ERP applications (LX, System21 and XA), upgrades (H/W and S/W) and migrations (H/W and S/W).

In addition to the above major functions, you must have :

- Strong ERP applications (LX, System21 and XA) knowledge and troubleshooting skills.

- Knowledge about Infor OS and integrating with ERP applications (LX, System21 and XA).

- Strong communication skills (spoken & written).

- Experience in collaboration with customers & vendors (onshore & offshore).

- Managing tough situations like P1 calls.

A Day in The Life Typically Includes :

You will :

- Understand the challenges that IBM I Cloud Customers are facing while migrating from on-prem to cloud & define migration strategies/solutions.

- Drive Sales to Cloud Services transition calls along with assigned Infor Cloud Ops Tech Project Lead.

- Conduct daily SCRUM calls to review the Cloud migration & upgrade projects status and guide Tech Project Leads on any roadblocks.

- Be part of implementation cadence calls and drive the implementations in right direction.

- Work with hosting services teams to ensure network, infrastructure and tools are provisioned as per entitlement.

- Guide project managers on the tasks involved in the migration strategy/solution and help in creating right project plan.

- Design and develop disaster recovery solutions and test during the project phase.

- Helps in troubleshooting issues in different operational projects like Disaster recovery tests, patch management (Operating System & ERP application) and data refresh from source to target environment (production to test).

- Identify implementation phase improvement areas and work with project leads & managers on implementing improvements.