Description :

The Program Manager will lead multiple technology-driven projects and programs across IndiGos B2C marketplace ecosystem, ensuring timely, efficient, and high-quality delivery.

This role is responsible for overseeing end-to-end project management, from planning and execution to delivery and closure while maintaining alignment with business goals and stakeholder expectations.

Collaboration with cross-functional teams including product, design, development, QA, and business stakeholders to ensure seamless execution of projects within scope, time, and budget.

A strong technical foundation, analytical mindset, and leadership capability are essential to succeed in this role.

Experience in Aviation, Travel, or Hospitality-related projects will be an advantage, as will exposure to consumer-facing (B2C) platforms and digital transformation initiatives.

Roles & Resposibilties :

Program & Project Management :

- Lead end-to-end delivery across multiple projects, ensuring all initiatives are executed on time, within scope, and within budget.

Strategic Planning & Execution :

- Define project goals, success metrics, and roadmaps aligned with business objectives and marketplace strategy.

Resource & Budget Management :

- Oversee allocation of budgets, manage vendor relationships, and ensure optimal resource utilization.

Agile Delivery :

- Facilitate sprint planning, retrospectives, and daily stand-ups to drive collaboration and accountability within delivery teams.

Risk & Issue Management :

- Identify potential project risks, create mitigation plans, and ensure timely resolution of delivery challenges.

Stakeholder Communication :

- Maintain transparent communication with stakeholders through reports, dashboards, and project reviews.

Process Optimization :

- Identify opportunities for automation, process improvements, and performance enhancements to drive delivery efficiency.

People Leadership :

- Mentor team members, foster innovation, and build a culture of ownership and continuous improvement.

Typical Interfaces :

- Product & Engineering Teams.

- Design & QA Teams.

- Business Stakeholders.

- Vendor & Partner Teams.

- Senior Leadership.

Tools & Resources :

- Project Management Tools : Jira, MS Project, Azure DevOps, Confluence.

- Communication Tools : MS Teams, Outlook.

- Reporting & Analytics Tools : Power BI, Excel.

- Methodologies : Agile (Scrum/Kanban), Waterfall, SDLC Framework.

Behavioral Competencies :

- Leadership & Team Motivation.

- Strong Communication & Stakeholder Management.

- Analytical Thinking & Problem-Solving.

- Decision-Making Under Pressure.

- Adaptability & Continuous Improvement.

- Collaboration and Cross-Functional Agility.

Qualifications And Experience :

- Education : Bachelors degree in Computer Science, Engineering, or related field (Masters preferred).

- Experience : 8+ years of overall experience, including at least 2+ years in project or delivery management roles.

Technical Expertise :

- Project Management Tools : Jira, Trello, MS Project, Confluence, Azure DevOps.

- Methodologies : Agile (Scrum, Kanban), Waterfall, SDLC.

- Domains : Aviation, Travel, Hospitality, E-commerce, or B2C Marketplace projects.

- Core Competencies : Budgeting, Resource Planning, Risk Management, Delivery Governance.

- Technical Understanding : Exposure to web/app platforms, APIs, and enterprise integration projects.

- Reporting : Proficiency in Power BI, Excel, and project dashboards.