Description :

Job Summary :

We are seeking an experienced Lead Business Analyst with deep expertise in the Passenger Service System (PSS) domain.

The candidate will serve as a key liaison between business stakeholders and technical teams, ensuring accurate requirement gathering, documentation, and project execution.

This role requires strong analytical skills, leadership capabilities, and hands-on experience in managing complex projects.

Key Responsibilities :

Product Understanding & Alignment :

- Gain a thorough understanding of the product by attending client meetings, brainstorming sessions with the IT team, and reviewing contracts and product alignment documents.

Requirement Gathering & Documentation :

- Collect and document requirements through client interactions and business team discussions.

- Prepare and maintain Minutes of Meeting (MoM).

- Develop technical and non-technical documents such as BRD, FSD, SRS, NFR, and user manuals.

Process Design & Analysis :

- Create workflow charts and process flow diagrams to represent business processes.

- Define project requirements by identifying milestones and communicating with stakeholders.

Project Monitoring & Reporting :

- Track project progress, resolve issues, and publish progress reports.

- Perform complete project tracking and update all required milestones, portals, and presentations.

Collaboration with QA & Development Teams :

- Work closely with QA and development teams to ensure clarity of requirements.

- Provide use cases to QA and assist in writing test cases.

- Coordinate with QA and development teams to track project status and report to the Project Manager.

Document Management :

- Review, version control, and manage repository of all project-related documents.

Required Skills & Competencies :

- Minimum 10 years of experience in Business Analysis, with strong exposure to PSS domain and airline industry processes.

- Expertise in documentation (BRD, FSD, SRS, NFR).

- Proficiency in creating workflow charts and process diagrams.

- Hands-on experience in project tracking tools and reporting.

- Strong communication and stakeholder management skills.

- Ability to lead and mentor junior analysts.