Customer Implementation & Onboarding :

- Own the technical implementation for enterprise and high-complexity customer onboardings from kickoff to go-live.

- Partner closely with Account Managers to translate sales commitments into feasible technical execution.

- Work directly with customer stakeholders to understand billing models, data structures, and integration requirements.

- Design onboarding plans, sequencing workstreams, and proactively identify risks and dependencies.

- Configure customer accounts, billing rules, contracts, and pricing models based on customer requirements.

- Validate data accuracy and reconcile billing calculations with customer expectations.

Build Onboarding Automation :

- Design and develop reusable Python frameworks and tooling for common enterprise onboarding patterns.

- Build robust data validation, reconciliation, and quality checks to catch issues early.

- Create configuration templates and automation for complex billing setups.

- Develop internal tools and dashboards to track onboarding progress and implementation health.

- Document best practices and build playbooks to scale enterprise onboarding.

Data Migration & Integration :

- Lead large-scale data migrations from legacy systems (Stripe, Chargebee, Zuora, spreadsheets, custom sources).

- Design idempotent migration scripts that can be safely re-run and audited.

- Handle complex data transformations including multi-entity, multi-currency, historical backfills, and aggregations.

- Extract data via APIs, database exports, and CSVs; transform and validate it to match Zenskars schema.

- Create reconciliation reports to verify migration accuracy and billing correctness.

Customer Success & AM Partnership :

- Act as the primary technical point of contact during enterprise onboarding and go-live.

- Work closely with Account Managers and Customer Success to manage scope, timelines, and expectations.

- Troubleshoot complex customer integration and API issues.

- Provide technical guidance on best practices for billing design and usage ingestion.

- Escalate recurring product gaps and implementation risks to Product and Engineering.

Continuous Improvement :

- Identify patterns across enterprise onboardings and build automation to eliminate manual work.

- Improve internal tooling, documentation, and onboarding playbooks.

- Contribute to improving API documentation and customer-facing technical guides.

- Mentor junior Implementation Engineers and raise the quality bar of onboarding delivery.

- Share learnings with Product to improve self-serve and enterprise readiness.

Requirements :

- Strong Forward Deployed Engineer, Implementation Engineer, Solutions Engineer, or Customer-Facing Engineering profiles from B2B SaaS Product Companies.

- Must have 4+ years of overall experience in Implementation Engineering, Solutions Engineering, Technical Consulting, Forward Deployed Engineering, or Customer-Facing Engineering roles.

- Must have owned end-to-end customer technical implementations or onboardings for enterprise or high-complexity B2B SaaS customers.

- Must have strong hands-on Python development experience with production-grade work in : Data Migration, ETL Pipelines, Automation Frameworks, Data Transformation, Validation & Reconciliation.

- Must have hands-on experience working with REST APIs, Webhooks, JSON, System Integrations.

- Must possess strong SQL skills with experience working on relational databases (PostgreSQL experience is highly preferred).

- Must have experience handling CSV Data Processing, Data Cleaning, Data Validation, Data reconciliation, and Legacy System Migrations.

- Must have experience working directly with customers during onboarding, implementation, integration, or solution deployment phases.

- Must have partnered closely with Sales, Account Managers, Customer Success, or Business teams to deliver customer implementation.

- Candidate must come from a B2B SaaS Company environment.

- Preferred Experience : Experience implementing ERP, Billing, Finance, Revenue, or Subscription Management platforms.