Implementation lead - Monitoring Tools

Key Responsibilities :

Solution Design & Implementation :

- Design service desk architectures for infrastructure and applications.

- Develop logging frameworks for effective data collection and analysis.

- Ensure successful deployment and integration of solutions across client environments (on-premise and cloud).

Technology Evaluation & Integration :

- Assess, recommend, and implement monitoring, logging, and event management tools.

- Integrate new tools with existing systems and networks for unified monitoring.

Collaboration & Leadership :

- Work closely with DevOps, Product, Support, and Security teams to deliver cohesive monitoring strategies.

- Lead project delivery, ensuring governance and compliance.

- Mentor junior engineers and guide cross-functional teams.

Documentation & Best Practices :

- Create and maintain delivery documentation, architectural diagrams, and standard operating procedures.

- Establish best practices for monitoring and service desk implementation.

Client Engagement & Training :

- Conduct SRS workshops and technical training for partners and customers.

- Act as a trusted technical advisor, aligning solutions with business goals.

Required Skills & Qualifications :

- Proven experience with monitoring & service desk tools such as ManageEngine, Broadcom, Microfocus, Dynatrace, Grafana, ELK Stack, TrueSight, ServiceNow, Kibana, Zoho Service Desk.

- Proficiency in data visualization and dashboarding tools (JasperBI, PowerBI, Tableau).

- Strong understanding of network architecture concepts (e.g., secure zones, DMZ).

- Familiarity with ITIL processes (ITIL certification preferred).

- Experience with both on-premise and cloud deployments.

- Excellent communication, collaboration, problem-solving, and leadership skills