Idemia - Functional Support Analyst - MS Dynamics 365

Description :

About the job

Job Description

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies.

Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world.

In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages.

We strongly believe that our diversity is a key driver of innovation and performance.

Role Overview :

- To reinforce our worldwide IT support, we are hiring a Functional Support Analyst / Business Application Support professional focused on Microsoft D365 F&O (Finance modules) and Access Rights Management.

- Within the Group's evolving Information Systems Department, you will join a multi-cultural team working on major international projects in a dynamic merger context.

- As a key ERP support contact, you will be the primary referent for Business teams on Microsoft D365 ERP F&O and access rights management.

- You will collaborate with IT entities and business units spanning America, Europe, and Asia.

Key Responsibilities :

- Provide support to ERP users and participate in the evolutionary and corrective maintenance of existing business applications.

- Support various audits related to access management.

- Build new user roles and profiles during implementation projects.

- Manage incident tickets and requests, maintaining an up-to-date database of queries and resolutions.

- Identify and resolve technical issues.

- Deliver regular and customized training to key user teams within the business.

- Maintain and update technical documents and procedures.

- Assist with systems integrations.

- Support ERP implementations on Microsoft D365 (Accounting) by training key users and participating in UAT tests.

- Participate in return-of-experience analysis to develop long-term, robust solutions.

- Collaborate with integration teams to ensure accurate end-to-end business processes.

Experience/skils Required :

- 2-3 years of experience supporting Microsoft D365 F&O, with strong focus on Finance modules (accounting, O2C)

- Strong understanding of financial processes, including accounting, payments and procurement workflows

- Ability to work on complex architecture and interfaces landscape (workflows, connection with Kyriba, etc)

- Good verbal and written communication skills.

- Strong problem-solving abilities and an analytic mindset.

- Fluency in English, as the role involves working with an international team