IBM BPM/Workflow Developer

Job Summary :

We are looking for a skilled IBM BPM/Workflow Developer with 5-6 years of experience in designing and supporting business process applications.

The role requires hands-on expertise in IBM BPM/BAW, case management tools, and production support in enterprise environments.

Key Responsibilities :

- Implement case-based solutions using any Case Management tool (e.g., IBM Case Manager, Pega, Appian).

- Develop UI components using Coach Views and Human Services.

- Integrate workflows with external systems via REST/SOAP APIs.

- Provide L2/L3 production support : incident resolution, monitoring, RCA, and documentation.

- Collaborate with cross-functional teams to gather requirements and implement solutions.

- Participate in UAT, performance tuning, and deployment activities.

- Maintain technical documentation and support handover processes.

Requirements :

Required Skills :

- Strong knowledge of BPMN 2.0.

- Experience in Coach Views, and Integration Services.

- Experience with any Case Manager tool (IBM Case Manager preferred).

- Strong JavaScript, Java, SQL, and API integration skills.

- Experience in production support and on-call support processes.

- Familiarity with ITIL processes for incident and problem management.

- Experience with tools like Git, Jenkins, and JIRA.

Qualifications :

- Certification in IBM BPM/BAW or relevant Case Management tool is a plus.