- Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs

- Work hand-in-hand with HyperVerges Sales team to develop proof of concept applications, present technical demonstrations, and help customers make the most of HyperVerge products

- Discover new problems which the customer has and increase adoption of HyperVerge technology wherever applicable

Integration and Delivery :

- Provide technical leadership and guidance to our users while they are building their HyperVerge integrations

- Utilize technical acumen to drive high-quality integrations while accelerating time-to-go-live

- Create technical content (sample code, demos, etc.) to show customers how to implement specific use cases or best practices

- Conduct POCs to ensure that the products meet the clients requirements

- Be the single technical point of contact for our customers and act as an escalation point to drive resolution in a timely, proactive manner

Voice of the Customer :

- Act as a customer advocate internally by sharing feedback with product and engineering teams.

- Identify product gaps or enhancements based on real-world use cases and suggest improvements.

Personal Competence Building :

- Continuously improve your skills in communication, influence, problem-solving, and client management.

- Maintain composure in high-pressure situations and guide customers through resolution paths.

- Document learnings and build internal knowledge repositories to enable scale.

COMPETENCIES :

Remains Calm through Tough Situations :

- Under critical situations faced by the client, maintain calm and works towards resolving the issues faced

- Does not let the client make wrong decisions and acts on correcting the decisions as soon as he is aware

Analytical and Problem Solving Skills :

- High grasping power - Quick to understand and absorb qualitative or quantitative data and draw insightful conclusions from it

- Strong attention to detail - does not let important details slip through the cracks

Learning :

- Intellectual curiosity - loves to ask questions and is genuinely interested in learning the client's needs

- Enthusiastic about learning and trying new approaches, best practices, and ideas

Great Communicator :

- Excellent communication and presentation skills

- Can inspire a team to pursue a course of action

- Is honest in communications and reporting; isn't afraid to voice his/her opinion or deliver bad news

Preferred Qualifications :

- Bachelors or Masters degree in Computer Science, Engineering, or a related technical field.

- 3+ years of experience in a customer-facing technical role (solutions engineering, pre-sales, or consulting).

- Prior experience in software development is a strong differentiator and can set you apart.

- Experience working with APIs, mobile environments (Android, iOS, Flutter, React Native), cloud or on-premise platforms, or identity/KYC solutions is a plus.

- Vietnamese candidate with excellent written and spoken English.

- Comfortable working in a fast-paced, global startup environment