RESPONSIBILITIES :

Voice of the Customer :

- Use first-hand customer knowledge to impact product strategy, working with all parts of HyperVerge to ensure its offerings continue to satisfy its largest and most strategic users' needs

Integration and Delivery :

- Work closely with our integration engineers to configure client workflows.

- Utilize technical acumen to drive high-quality integrations while accelerating time-to-go-live

- Provide technical leadership and guidance to our users while they are building their HyperVerge integrations.

- Be the single technical point of contact for our customers and act as an escalation point to drive resolution in a timely, proactive manner

- Design technical content (sample code, demos, etc.) to show customers how to implement specific use cases or best practices

- Design POCs to ensure that the products meet the client's requirements

Solution Design and Technology Adoption :

- Become an expert on HyperVerge's APIs/SDKs and how to best deploy them

- To understand business objectives and translate requirements into solutions

- Own and drive relationships with external technical audiences of all kinds from engineer to CTO

- Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs

- Work hand-in-hand with HyperVerge's Sales team to develop proof of concept applications, present technical demonstrations, and help customers make the most of HyperVerge products

- Discover new problems which the customer has and increase adoption of HyperVerge technology wherever applicable

Team Growth :

- Support hiring A players

- Own the target for a geography/pod and ensure all team members are able to achieve their individual targets

Product and Process improvement :

- Build processes for the solutions team.

- Identify and automate repetitive tasks to ensure faster go live timelines for clients.

Work closely with the product and engineering team to improve our offerings.

Personal and Team Competence Building :

- Focus on personal competence building across all stages of customer success.

- Constantly learning better ways to understand problems, manage situations, build trust and deeper relationship and help clients derive value out of the product

- Sharpen your communication skills to understand the requirements of a client and resolve difference in opinion

- Maintain composure through tough situations faced during the course of the interaction with the client

- Share and build a best-practises knowledge base

- Learn to build relationships with the client where they feel comfortable to discuss all problems and issues openly

REQUIREMENTS :

- An ideal candidate is a hands-on and results-oriented person with strong communication and problem-solving skills

- Excellent written and verbal communication skills are a must

- Strong understanding of APIs, SDKs and their integration

- Proficient in Programming and comfortable with Java and the Android Platform.

- Can quickly pick up new languages

- Comfortable with international and domestic travel

- Have experience with building products and interacting with clients

- Should be able to engage with the customer in a technical discussion to understand the issues the customers are facing and provide solutions

- Should have experience with mentoring juniors

Good to have :

- Product thinking to resolve the customer pain points

- Prior experience with Machine Learning or Deep Learning