Hyland - Manager - Data Operations

Overview :

The Manager Data Operations oversees the reliability performance and secure delivery of enterprise data across the organizations analytics and data platforms. This role leads day?to-day operations and continuous improvement activities including ingestion integration orchestration monitoring and lifecycle management to ensure trusted timely data delivery.

The Manager Data Operations directs a team focused on operational support automation and reliability engineering while partnering with business analytics governance security and IT stakeholders to maintain a stable well-governed platform that supports rapid insights and innovation.

Responsibilities :

- Own the enterprise DataOps strategy for Microsoft Fabric setting SLAs operational standards and best practices while ensuring disciplined CI/CD automation and release management across teams.

- Provide oversight of Microsoft Fabric platform operations (OneLake Lakehouse/Warehouse Pipelines Notebooks Power BI) ensuring effective workspace governance environment standards naming conventions and deployment practices.

- Ensure platform reliability through monitoring and observability strategies; lead incident response root-cause analysis and long-term remediation while maintaining operational readiness through runbooks and recovery plans.

- Partner with security compliance and data stewardship stakeholders to operationalize access controls governance and data quality practices within Fabric.

- Lead develop and mentor the DataOps team; drive continuous improvement through process standardization automation performance optimization and transparent communication of platform health risks and priorities to leadership.

- Contribute to and manage to approved budget. Collaborate with team members and cross departmental stakeholders in creation and coordination of mutual goals.

- Manage and lead the direction of executing department benchmarks protocols and objectives.

- Assess employee and team performance against established quality metrics; track team performance against established metrics and hold direct reports accountable for meeting defined performance standards; provide feedback to employees.

- Perform all Human Resources-related managerial functions and responsibilities associated with hiring compensation management employment relations and termination of employees.

- Develop team members; coach employees through their personal growth in: functional expertise communication skills and ability to effectively interact with clients and peers. Assist with identifying and developing future leaders.

- Operate as a thought leader among the team; contribute significantly to the overall growth and quality of the department.

- Serve as an escalation point for issues; provide guidance resolve issues as necessary and remove obstacles for team.

- Execute on the team's strategy and ensure team projects are completed within scope time cost and quality.

- Evaluate define and maintain the process and procedures used by team; Identify opportunities for process improvement and greater efficiency and serve as an advocate for change.

Preferred Qualifications :

- Bachelor's degree or equivalent experience.

- 7+ years of experience in related field.

- 5+ years in enterprise data architecture IT operations or platform engineering.

- Hands-on experience operating modern cloud data platforms preferably Microsoft Fabric and Azure analytics ecosystem.

- Experience with Microsoft Fabric components including OneLake Pipelines/Data Factory Lakehouse/Warehouse Power BI deployment pipelines Git integration and CI/CD practices.

- Proven leadership experience managing production platforms and technical teams.

- Experience with enterprise change management and release governance.

- Demonstrated fiscal responsibility/accountability in managing budgets.

- Superior problem solving critical thinking and analytical skills.

- Superior collaboration skills applied successfully within a team as well as other areas.

- Superior attention to detail.

- Superior interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department.

- Superior leadership sound judgement and business acumen skills.

- Superior oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact.

- Superior organizational multi-tasking and time management skills.

- Superior facilitation and project management skills.

- Superior customer service orientation.

- Self-motivated with follow through and attention to detail.

- Strong analytical troubleshooting and incident management capability.

- Superior ability to handle sensitive information with discretion and tact.

- Superior ability to establish rapport and gain the trust of others; effective at gaining consensus.

- Able to thrive in a fast paced deadline driven environment.

- Ability to coach mentor and provide feedback to team members in a timely manner.

- Superior ability to develop use and deliver engaging informative and compelling presentation methodologies.

- Sharp fast learner with technology curiosity and aptitude.

- Superior experience with Microsoft Operating systems and products.

- Proficiency with Microsoft Outlook or equivalent email and calendar software.

- Superior business and technology acumen.

- Strong understanding of data governance security privacy and compliance frameworks.

- Up to 5% travel time required