We are seeking a proactive and detail-oriented engineer to provide technical and functional support for enterprise applications. The ideal candidate will troubleshoot application issues, maintain system stability, ensure smooth operations, and act as a liaison between end-users, technical teams, and vendors.

Key Responsibilities :

- Investigate and resolve application-related incidents and service requests

- Monitor application health, logs, and alerts using tools like Splunk, Nagios, AppDynamics, or native monitoring solutions

- Perform root cause analysis and implement permanent solutions for recurring issues

- Manage user access, roles, and permissions across supported applications

- Coordinate with development, infrastructure, and QA teams for issue resolution, enhancements, and deployments

- Participate in application upgrades, patching, and release management activities

- Document known issues, troubleshooting steps, SOPs, and user guides

- Support batch job monitoring and data integrity validations

- Ensure SLAs and KPIs are met for incident, request, and change management

Technical Skills Required :

- Good understanding of application architecture

- Proficiency in SQL

- Familiarity with ticketing systems