Role Overview :

We are looking for a high-impact QA Manager/Senior Manager to lead a 15-member manual testing team and 3 Scrum Masters for our Bangalore based office(Silk Board).

This role is central to establishing consistent quality practices, enabling strong cross-functional collaboration, and representing QA at the organisational and customer levels.

The right candidate is a people leader, a process enabler, and a customer-facing quality champion who can drive predictable, scalable, and audit-ready QA outcomes.

Experience in Travel Tech and GDS systems is a strong advantage, enabling faster domain alignment but strong QA leadership and learning agility are equally valued.

Key Responsibilities :

QA Leadership & Delivery Ownership :

- Lead a large QA organisation (15 manual testers + 3 Scrum Masters).

- Own test planning, execution governance, quality gates, and release readiness.

- Build a culture of accountability, predictability, and disciplined QA execution.

- Ensure zero-slippage mindset for regression, UAT, and production quality.

Cross-Team Collaboration & Quality Integration :

- Work closely with Automation and Performance teams to create a unified, end-to-end quality framework.

- Ensure manual, automation, and performance strategies align with product priorities and release plans.

- Partner with Product, Engineering, Support, and DevOps to eliminate quality gaps early in the lifecycle.

Customer Communication & Quality Representation :

- Represent QA in customer-facing meetings across requirement discussions, UAT alignment, release communication, and post-release reviews.

- Provide concise, data-driven quality insights, risks, and action plans.

- Build credibility with customers by demonstrating depth in process, metrics, and domain.

People Leadership & Capability Building :

- Coach and develop QA engineers; build strong leads within the team.

- Drive hiring, onboarding, role clarity, performance management, and succession planning.

- Foster a culture of continuous learning, test excellence, and domain ownership.

Process Excellence, Metrics & Compliance :

- Establish and enforce QA standards, risk-based testing, test traceability, and defect management workflows.

- Define and report meaningful quality metrics test coverage, DRE, defect leakage, RCA trends.

- Ensure readiness for audits (ISO, internal quality checks) and maintain compliant documentation.

Required Skills & Experience :

Experience :

- 812 years in QA with 3+ years leading large teams as a QA Manager or Senior QA Lead.

- Proven success managing multi-product or high-transaction systems.

- Travel Tech or GDS experience is a strong plus and accelerates onboarding.

Technical & Domain Strength :

- Strong command of SDLC, STLC, risk-based testing, and release workflows.

- Ability to design high-quality test strategies for complex product ecosystems.

- Comfortable collaborating with automation and performance teams to align quality outcomes.

Leadership & Communication :

- Exceptional stakeholder management internal and customer-facing.

- Ability to manage escalations with calmness, clarity, and ownership.

- Strong communicator who can articulate quality risks, trade-offs, and priorities.