Heuristics Informatics - Oracle Apps Technical Consultant

Role : Oracle Apps Technical Consultant

Location : Gurgaon

Job Responsibilities :

- Identify, review, and prioritize the Client system gaps and propose system workarounds or customization solutions

- Design / Develop RICEW / CEMLI objects as per Solution requirement

- Interaction with Customers on Technical Requirements.

- Provide Support on Existing Applications and Resolve Support Issues

- Support and Troubleshooting : Provide Support to address user issues, troubleshoot

problems, and ensure the systems smooth operation.

- Ticket Management - The candidate is expected to manage support tickets and resolve users' issues/queries.

- SLA Management - The candidate must adhere to the SLA defined for the ticket severity.

- User Training - The candidate must ensure the user training wherever required as per the issue trend.

- Coordination - Coordination with Functional Team for the Issue resolution

- Communication - The candidate must have effective communication to interact with the users.

- Documentation / KB - The candidate needs to prepare the documentation for the issue

resolutions.

Mandatory skills :

- Oracle EBS Database knowledge, table names and views

- Must have good hands-on experience using Oracle e-Business R12 with India Localization

- BI Publisher / XML Reporting Development

- Good experience in PL/SQL programming

- Integration / Bolt-On Tool Experience

- Expert on Oracle Development Tools e.Forms, Reports, Workflow, Interface

- Basic Knowledge of Purchasing and Financial Modules

- Experience in extracting/load the data with various formats e. XL , CSV, Text Files