Job Title : Head of Infrastructure Assistant Vice President

Location : Gurugram, Haryana

Department : Information Technology

Reports To : Chief Technology Officer

Experience Required : 812 years

Industry Preference : Indian Bank, NBFC, Fintech, or IT Product Companies

Employment Type : Full-Time, Work from office only.

Role Overview :

The Head of Infrastructure (AVP) will be responsible for leading and managing the IT infrastructure function including cloud services, end-user computing, IT assets, security tools, and network operations across the organization.

The role involves strategic planning, operational excellence, vendor management, risk mitigation, and ensuring compliance with IT security and regulatory requirements.

The ideal candidate will possess strong technical leadership with a hands-on approach to managing infrastructure in a dynamic NBFC/Fintech environment.

Key Responsibilities :

Cloud Infrastructure & Application Support :

- Manage cloud infrastructure ensuring optimal performance and uptime for all business applications.

- Coordinate and manage release deployments across development, staging, and production environments.

- Ensure comprehensive Disaster Recovery (DR) planning and execution for all cloud-hosted applications.

- Oversee integration of Active Directory with core business systems.

- Implement and maintain secure VPN access (e.g., Instasafe) for CMS web and mobile applications.

- Provision and manage AWS EC2/RDS instances as per business and application demands.

- Conduct periodic AWS Well-Architected Reviews to ensure alignment with cloud best practices across reliability, performance, security, cost optimization, and operational excellence.

- Implement and monitor AWS Cloud Cost Optimization strategies, including right-sizing resources, identifying underutilized assets, etc

IT Infrastructure Budgeting :

- Prepare and manage the annual infrastructure budget.

- Establish cost control measures and monitor infrastructure spending.

End-User Software Management :

- Maintain up-to-date software licensing across the organization.

- Prevent unauthorized software installations across systems.

- Maintain 100% inventory of software licenses using central tools.

- Ensure full deployment of endpoint security solutions.

Hardware and Network Operations :

- Ensure procurement and distribution of IT assets as per policy.

- Maintain accurate records of all IT assets with centralized tracking and barcoding.

- Manage branch infrastructure, asset lifecycle, and hardware configuration.

- Enable timely setup of new branches and offices.

- Oversee AMC/Warranty renewals and operational readiness of IT hardware.

- Implement centralized cloud backups and DR for critical services

- Drive adoption of new ITSM tools and upgrade DLP tools.

Information & Cybersecurity Compliance :

- Revise and implement updated IT and Information Security policies.

- Optimize cloud firewall configurations (e.g., AWS).

- Address internal and external audit observations.

- Ensure security tools are deployed across all cloud and on-premise systems.

- Enroll critical IT systems with the Security Operations Center (SOC).

- Monitor SOC alerts and ensure timely response.

- Manage access provisioning and revocation processes in line with policy.

- Conduct annual DR drills and routine backup/restoration testing.

- Apply monthly security patches across all production systems.

- Conduct user awareness initiatives on cybersecurity practices.

Vendor & Contract Management :

- Ensure timely payments and renewals for IT service vendors.

- Evaluate and onboard new vendors as per third-party risk and security guidelines.

- Review vendor SLAs and ensure adherence to uptime and performance standards.

Qualifications & Skills :

- Bachelors or Masters degree in Computer Science, Information Technology, or a related field.

- 8 to 12 years of experience in IT Infrastructure Management with leadership responsibilities.

- Proven experience in cloud infrastructure (preferably AWS), security, networking, and enterprise IT support.

- Strong understanding of regulatory compliance and risk management in NBFC/Banking environments.

- Excellent communication, vendor negotiation, and team leadership skills.

- Certifications such as ITIL, AWS, or CISM/CISSP would be a plus.