About ContactPoint360 :

We're not just a BPO.

We're building an AI-powered CX ecosystem.

Our products include :

BeyondQA.ai - AI-driven quality assurance

Scheduly.ai - AI workforce management

H2R.ai - A complete hire to retire HRMS automation platform

TPV360.com - AI-enabled third-party verification

AI is reshaping every industry, and we are moving fast to define how it transforms customer experience.

We need a Head of Engineering who understands where AI is going - and can lead teams to build, scale, and deliver with zero excuses.

What You'll Do :

- Lead engineering teams across multiple AI SaaS products.

- Own the technical roadmap and architecture for scalability, security, and speed.

- Ship products with fast execution and high reliability.

- Be a client-facing leader, supporting enterprise presentations and technical discussions.

- Recruit, mentor, and scale top engineering talent globally.

- Drive innovation at the intersection of AI, automation, and CX.

What We Expect :

- 10+ years of engineering leadership (Head/Director/VP level).

- Deep understanding of AI/ML (NLP, LLMs, Generative AI, automation).

- Strong track record building and shipping SaaS and cloud-native platforms.

- Ability to scale teams across distributed geographies.

- Clear, confident communicator with enterprise clients and executives.

- Accountability-first mindset - no excuses, only results.

Why ContactPoint360 :

- Work on products defining the future of CX + AI.

- Join a fast-growing company with global scale and ambition.

- Competitive compensation with performance incentives.

- Opportunity to build and lead a world-class engineering culture.

- A chance to be part of a company that doesn't just follow AI trends - it creates them.

This is not just another engineering leadership role.

It's your chance to help build one of the fastest-growing CX + AI companies in the world