Job Description :

We are seeking a strategic, customer-obsessed leader to manage and grow the Nexthink Library a cornerstone of our customer value and market differentiation. This role is ideal for a visionary IT professional with deep operational expertise and a passion for translating complex industry challenges into elegant, impactful content solutions.

Youll lead a talented team that builds Nexthink extension packs modular, ready-to-use solutions that help IT teams proactively address the most pressing workplace technology issues. This role is equal parts strategy, execution, product, and marketing requiring someone who thrives in cross-functional environments and has a pulse on the evolving IT landscape.

What Youll Do :

Content Strategy & Roadmap :

- Own the vision and roadmap for Nexthink Library content.

- Continuously monitor industry trends, customer feedback, IT news, and competitor movements to identify high-impact solution areas.

- Rapidly respond to major industry events (e.g. vendor outages like Crowdstrike) by prioritizing relevant content packs.

- Balance and prioritize across a broad range of challenges (e.g. Green IT, VDI, Windows 11 migration) to deliver meaningful value to the IT community.

Cross-Functional Collaboration:

- Work closely with Product Management to align with product capabilities and identify opportunities for no-code content-based solutions.

- Influence product development by advocating for features that unlock new, high-impact Library content.

- Partner with Product Marketing to prioritize packs that enhance competitive positioning and align with go-to-market initiatives.

- Co-create compelling narratives that amplify the value of each pack to customers and the broader market.

Team Leadership & Execution:

- Manage and mentor a high-performing team of content creators and IT subject matter experts.

- Foster a culture of ownership, autonomy, and excellence.

- Continuously refine content creation and validation processes to ensure quality, visual polish, ease-of-use, and timely delivery.

- Use product analytics, customer feedback, and post-release data to guide iterative improvements.

Qualifications:

IT Expertise:

- Significant experience in IT Service Delivery, End User Computing, or IT Operations, ideally in enterprise environments.

- Proven ability to lead service improvement and automation initiatives that enhance employee satisfaction and reduce IT costs.

- Strong understanding of IT infrastructure, endpoint management (e.g., Intune, JamF, SCCM) and identity platforms (e.g., AD, EntraID).

- Familiarity with Windows and Mac OS, cloud platforms (e.g., Microsoft 365, Azure, AWS, GSuite), scripting (e.g. PowerShell, Bash) and web literacy (e.g. JavaScript, CSS).

- Awareness of networking fundamentals (VPNs, IP networking, wireless protocols, IP tunneling, proxies).

- Interest in emerging technologies and trends shaping the future of IT service delivery including AI (e.g., Copilot, ChatGPT), modern endpoint management, AIOps, and zero trust security.

Strategic Leadership:

- Proven ability to synthesize insights across a wide range of IT topics; experience in consulting or customer-facing roles is a plus.

- Ability to quickly learn the Nexthink product and identify where content-based solutions can deliver value.

- Strong collaborator and internal networker who can partner with product managers, marketers, and customer-facing teams.

- Excellent customer engagement skills to identify evolving pain points and solution opportunities.

People Management :

- Experience leading small teams and mentoring individuals to grow and operate autonomously.

- Ability to create scalable, efficient content development processes.

- Track record of fostering a positive team culture built on trust, accountability and innovation.

Why youll Love it Here :

- Impact: Own a highly visible, strategic product area that directly drives customer satisfaction and business differentiation.

- Growth: Be part of a company scaling rapidly with career opportunities that grow as fast as we do.

- Culture: Thrive in an environment that values innovation, collaboration, and pushing boundaries.

- Team: Collaborate with some of the brightest minds in digital employee experience, in a high-trust, high-autonomy team environment.

- Innovation: Work at the forefront of IT trends and help translate them into actionable solutions for global organizations.