Haptik - L2 Quality Assurance Automation Test Engineer - Selenium/Playwright Testing

What do we want to accomplish and why we need you?

Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India's AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for "Tech Startup of the Year" in the AI category at Entrepreneur India Awards 2023, and gold medal for "Best Chat & Conversational Bot" at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.

What will you do every day?

As a QA engineer, you will need to have a strong knowledge of testing practices and an ability to employ traditional practices in the conversational domain. You will be working in a fast-paced agile environment with a talented team of Developers and PMs. You will assess the testing and quality of all new features and releases delivered by our team. You have good communication skills, pay a great deal of attention to detail and are passionate about what you do.

What responsibilities will you have?

- Design, build, and maintain automation test suites (API, UI, integration, regression)

- Collaborate with developers and product managers to define test strategies for new features across web, voice, and GenAI-based workflows

- Implement automated CI pipelines for test execution and reporting

- Identify QA bottlenecks in release cycles and propose solutions to reduce manual overhead

- Ensure coverage for critical use cases, including LLM-agent workflows and voice bot interactions

- Monitor production issues and contribute to post-release test automation to prevent regressions

What skills, expertise and experience are we looking for?

- 3 to 6 years of experience in test automation for scalable SaaS or platform products

- Proficiency with test automation frameworks like Selenium, Playwright, or Cypress

- Strong knowledge of API testing using tools like Postman, RestAssured, or Karate

- Experience with CI/CD tools (GitHub Actions, Jenkins, GitLab CI)

- Familiarity with Python, JavaScript/TypeScript, or any scripting language used for test development

- Good understanding of backend systems (REST APIs, microservices architecture)

- Experience working in Agile/Scrum environments with frequent releases

- Exposure to testing LLM-based features, chatbots, or voice assistants is a huge plus