About The Role :

This is a fantastic opportunity for an experienced IT Workplace engineer with more than 3 years experience to step into a senior role where your expertise will directly impact productivity and collaboration across global teams.

If you're someone who thrives in a fast-paced environment, experienced in supporting remote/onsite users, and wants to work with cutting-edge tools and technologies, this role is for you.

Join us in our Pune office and be part of a collaborative, forward-thinking team that values innovation, ownership, and continuous growth.

About You :

Youre someone who has :

- 3+ years of relevant experience with a customer-focused and proactive approach to solving IT challenges.

- Strong problem-solving and communication skills, with the ability to work independently and collaboratively.

- Proven experience in both on-site and remote IT support, including user/device access management and security tools.

- Hands-on expertise with Microsoft technologies such as Windows, MS 365 Admin Centre, Azure, Entra ID, Active Directory, SharePoint, OneDrive, and PowerShell.

- Familiarity with managing system licenses (e., Microsoft, Adobe) and a solid understanding of IT infrastructure and tools.

Key Responsibilities :

The Senior IT Analyst Workplace Engineer is responsible for working within Hansens IT Services department to :

- Provide quality IT support to both internal teams and external clients.

- Ensure smooth functioning of Hansens IT systems with minimal downtime.

- Deliver timely technical resolutions within agreed service levels to boost productivity.

- Resolve user issues through calls, emails, and other communication channels.

- Troubleshoot hardware, software, and maintain network security infrastructure.

- Act as the third-level escalation point before involving senior IT managers or service providers.

Benefits and Perks :

- Join us for a rewarding career with competitive compensation, leave entitlements, health coverage, and financial security.

- Enjoy work-life balance, growth, and recognition for your exceptional performance.

- Our team will unveil the intricacies of our benefit package during the selection process.