Description :

Key Responsibilities :

1. Device & Hardware Management :

- Set up new laptops, monitors, and accessories for new hires.

- Maintain an up-to-date asset inventory (laptops, peripherals, and licenses).

- Troubleshoot and repair hardware issues (laptops, printers, projectors, etc.

- Coordinate with vendors for repair, replacement, or procurement of equipment.

Software Installation & Maintenance :

- Install, configure, and update software as per company standards (antivirus, productivity tools, etc.

- Manage and monitor antivirus, system updates, and patching.

- Support employees with software troubleshooting (VPN, email clients, etc.

- Assist with maintaining compliance to security and software usage policies.

Office Network & Connectivity :

- Ensure smooth functioning of office LAN/Wi-Fi networks.

- Troubleshoot connectivity issues (wired/wireless).

- Coordinate with ISPs for uptime and service quality.

Conference Room & Meeting Setup :

- Set up and test conferencing systems (Zoom, Google Meet, Teams, etc.

- Troubleshoot AV equipment and ensure smooth meeting experiences.

- Maintain projectors, displays, cameras, and microphones in ready-to-use condition.

User & Access Management :

- Handle IT onboarding/offboarding - laptop provisioning, email/account setup, and permissions.

- Manage user accounts and access levels.

- Enforce company policies on passwords, MFA, and data access.

- Regularly review and clean up inactive accounts.

IT Support & Documentation :

- Provide day-to-day support for IT issues raised via ticketing/email/chat.

- Maintain FAQs, setup guides, and asset assignment records.

- Train employees on IT best practices (password safety, data backup, etc.

Required Skills & Qualifications :

Technical Skills :

- Strong working knowledge of Windows and macOS environments.

- Familiarity with Google Workspace administration.

- Basic understanding of networking (LAN/Wi-Fi, DHCP, DNS, VPN).

- Experience installing and managing antivirus and endpoint protection tools.

- Familiarity with MDM solutions (e.

, Intune, Kandji, Jamf, or similar).

Soft Skills :

- Excellent troubleshooting and problem-solving ability.

- Service-oriented and responsive to employee IT needs.

- Strong communication and organization skills.

- Detail-oriented with a focus on reliability and follow-through.

Preferred Experience :

- 3-5 years of hands-on IT administration or technical support experience.

- Experience supporting 150-300 employee environments.

- Certifications like Google Workspace Administrator are a plus.