Description :

GyanSys is looking for SAP CRM Services (Senior/Lead Role) for our overseas customers consulting Projects based in Americas/Europe/APAC region.

Skill : SAP CRM Functional (Services)

Designation : Lead/Principal Consultant/Architect

Experience : 8+ Yrs - relevant

Location : Bangalore , ITPL /Remote

Notice Period : Immediate or 15 days max

Job Description :

- 8+ Yrs of experience SAP CRM functional areas preferably in Services module implementations, enhancements, and rollouts across projects.

- Analyze business processes for service management, service orders, warranties, and complaints, and map them to SAP CRM.

- Configure and customize SAP CRM Service processes, including transactions, actions, and workflow.

- Integrate SAP CRM Services with ECC/S4, Middleware (PI/PO/CPI), and third-party systems.

- Work closely with business stakeholders to gather requirements and deliver functional specifications.

- Support UAT, cutover, and post-go-live activities, ensuring smooth service operations.

- Manage incident resolution and change requests in production environments.

- Provide solution guidance on best practices, performance optimization, and system enhancements.

- Mentor junior consultants and contribute to knowledge management and documentation.

- Ensure compliance with organizational standards, SLAs, and service governance processes.

Kindly apply only if your profile fits the above pre-requisites. Also, Please share this job post in your acquaintances as well.