Shift Timings : 4Pm to 1Pm IST

Experience : 8+ yrs

Job Description :

Core Responsibilities :

User & Access Management :

- Create, update, and delete user accounts.

- Assign roles and permissions via OKTA groups :

Grafana_Admin_Assignment_Group (Admins)
Grafana_Editors_Assignment_Group (Regular users)
Grafana_SOC_Admin_Group and Grafana_SOC_Editor_Group for SOC environments.

- Ensure admin access is granted only upon ARF approval.

Dashboard & Visualization Management :

- Create and manage dashboards using data sources like Prometheus, Loki, and Tempo.

- Customize panels, variables, and layouts for dynamic filtering.

- Add trace components using Tempo and trace IDs.

Alerting & Monitoring :

- Set up and manage alerts based on log and metric data.

- Ensure alerts are configured correctly and notifications are sent to appropriate users.

- Monitor the health and performance of the Grafana instance.

System Administration :

- Perform regular backups of Grafana configurations and data.

- Restore data from backups when necessary.

- Escalate issues to platform owners as needed.

Documentation & Compliance :

- Maintain documentation for Grafana configurations, dashboards, and processes.

- Support audit and compliance requirements by ensuring traceability and access logs.

Stack Deployment & Maintenance :

- Deploy and manage Grafana stack with Prometheus, Loki, and Tempo using Docker Compose.

- Configure Prometheus to scrape metrics and Loki for log aggregation.

- Maintain and update docker-compose and Prometheus configuration files.

Required Qualifications :

Education & Certifications :

- Bachelors degree in Computer Science, IT, or related field.

- Certifications preferred : Grafana Cloud Admin, Prometheus Certified Associate, or equivalent.

Experience :

- 3-5 years of experience in monitoring and observability platforms.

- Hands-on experience with Grafana, Prometheus, Loki, Tempo, and Docker.

- Familiarity with OKTA, ARF workflows, and enterprise access control.

Skills :

- Strong troubleshooting and analytical skills.

- Proficiency in scripting (Bash, Python) and automation tools (Ansible, Terraform).

- Excellent communication and documentation abilities.

- Willingness to work in 24x7 support environments and rotational shifts