Google Dialogflow Technical Lead

Description:

About the Role

We are looking for a Google Dialogflow Tech Lead to drive the design and delivery of Conversational AI solutions using Google Contact Center AI (CCAI).

This role requires strong expertise in Dialogflow CX/ES, hands-on development experience, and the ability to lead end-to-end implementations for enterprise-grade chatbot and voicebot solutions.

Key Responsibilities

- Define technical vision and lead end-to-end delivery of Google CCAI solutions, with a focus on Agent Assist and Dialogflow CX.

- Own the complete lifecycle of projectsfrom solution design and development to deployment and post-production support.

- Design and develop chatbots, voicebots, and IVR solutions using Dialogflow ES/CX (minimum 35 implementations).

- Integrate Dialogflow with contact center platforms such as Genesys, Twilio, and other CCAI partner ecosystems.

- Provide hands-on expertise in ADK, playbooks, configurations, and troubleshooting within CCAI environments.

- Build and deploy cloud-based conversational solutions using NLP, Python, and Node.js.

- Act as both a technical leader and individual contributor, managing stakeholders, clients, and delivery teams.

- Ensure high-quality documentation, communication, and alignment across cross-functional teams.

Required Skills & Qualifications

- 7+ years of overall experience, with strong exposure to Conversational AI and Contact Center technologies.

- Minimum 3+ years of hands-on experience with Dialogflow (ES/CX).

- Proven experience delivering Google CCAI implementations, including Agent Assist and chatbot/voicebot solutions.

- Strong understanding of NLP concepts and conversational design.

- Experience integrating with platforms like Genesys, Twilio, or similar contact center tools.

- Proficiency in Python and/or Node.js for backend development.

- Strong stakeholder management, communication, and leadership skills.

- Ability to manage multiple projects in a fast-paced environment.

Preferred Qualifications

- Experience with Google Cloud Platform (GCP) services.

- Exposure to IVR systems and voice-based AI solutions.

- Prior experience in a client-facing or consulting role