Job Summary:

We are seeking an experienced Google Dialogflow Developer / Lead with expertise in conversational AI, contact center technologies, and cloud-based customer engagement solutions. The ideal candidate will be responsible for designing, developing, and integrating intelligent bots using Google Dialogflow, enabling seamless self-service experiences across IVR, voice, and digital channels. The role requires strong integration skills, cloud platform experience, and a deep understanding of contact center ecosystems.

Key Responsibilities:

- Design, develop, and deploy conversational AI solutions using Google Dialogflow (Google DF).

- Build and integrate bots with Genesys Cloud (PureCloud) and other IVR platforms.

- Develop conversation workflows, intents, routing logic, and customer interaction journeys.

- Integrate Dialogflow solutions with enterprise applications and backend systems using REST APIs.

- Design and develop self-service solutions for IVR, chatbots, and customer engagement platforms.

- Build and maintain APIs using Node.js to support bot integrations and business workflows.

- Collaborate with stakeholders to gather requirements and deliver scalable conversational AI solutions.

- Support deployment, monitoring, and maintenance of solutions across cloud environments.

- Implement CI/CD and DevOps practices within Azure or AWS environments.

- Participate in Agile development processes, including sprint planning, user story refinement, and project delivery.

- Troubleshoot and resolve issues related to bot performance, integrations, and production environments.

- Contribute to the design and implementation of solutions leveraging Google CCAI components.

Required Skills & Experience:

- 5.5-12 years of overall experience in application development and customer engagement solutions.

- Hands-on experience building bots using Google Dialogflow.

- Experience integrating Dialogflow with Genesys Cloud (PureCloud) or other IVR systems.

- Strong knowledge of REST APIs and system integrations.

- Experience designing conversation workflows, routing logic, and interaction management.

- Proficiency in Java and/or Node.js development.

- Experience developing self-service solutions for IVR, chatbots, and contact center environments.

- Knowledge of Google Contact Center AI (CCAI) components.

- Experience with cloud platforms such as AWS or Microsoft Azure.

- Hands-on experience with DevOps pipelines and deployment automation.

- Understanding of contact center technologies, CRM, and Workforce Management (WFM) solutions is an advantage.

- Experience working within Agile delivery frameworks.