GMS L2 Commvault Engineer

Description :

Role Overview :

The GMS L2 Commvault Engineer will be part of a 24/7 IT backup operations team and will be directly responsible for enterprise backup-related processes.

This role involves maintaining, troubleshooting, and optimizing Commvault backup operations in a large and complex environment.

The engineer will act as a technical lead, working closely with customer and internal teams to ensure smooth operations, issue resolution, and customer satisfaction.

Key Responsibilities :

- Manage and support Commvault Backup, Recovery, and Archiving operations in enterprise environments.

- Troubleshoot and resolve complex backup and restore issues, ensuring a high success rate (targeting 100%).

- Maintain and administer virtual libraries, disk-to-disk (D2D) backup systems, and physical tape libraries.

- Perform root cause analysis for daily backup failures and implement corrective actions.

- Plan and execute Commvault software upgrades, patch management, and configuration changes as per design standards.

- Ensure storage capacity planning and proactive monitoring to prevent space or performance issues.

- Document backup procedures, architecture, licensing, and configuration changes.

- Prepare and present regular reports on backup performance, incidents, and improvement initiatives.

- Collaborate with OEM vendors and internal escalation teams for advanced troubleshooting and support.

- Drive the adoption of best practices for data protection and backup management.

Required Experience & Skills :

- 4+ years of hands-on experience in Enterprise Backup Operations and Support, primarily using Commvault.

- Additional experience with HP Data Protector, Veeam, or Veritas NetBackup is a plus.

- Strong troubleshooting skills in Tape Libraries, Library Management Software, SAN Connectivity, and Backup Software.

- Solid understanding of Network Fundamentals and iSCSI Protocols.

- Good grasp of Data Protection, SaaS Software, and Cloud Backup principles.

- Experience in resolving backup failures through systematic analysis and collaboration.

- Proficient in managing Tape Rotation, Tape Management, and StoreOnce / MSL Tape Libraries (or equivalent).

- Working knowledge of at least one Operating System (Windows / Linux / UNIX).

Preferred Qualifications :

- Experience with Remote Managed / Monitoring Support environments.

- Knowledge of ServiceNow or other ITSM tools.

- ITIL Foundation Certification or equivalent.

- Commvault Certification or equivalent enterprise backup certification is highly desirable.

Technical Competencies :

- Strong understanding of Commvault architecture and its integration with other systems.

- Ability to configure, upgrade, and optimize backup environments across multiple platforms.

- Excellent troubleshooting and log analysis skills.

- Skilled in technical communicationable to clearly articulate issues and solutions both verbally and in writing.

Interpersonal Skills :

- Self-Starter : Proactively identifies and resolves issues, takes initiative on new projects.

- Customer-Focused : Demonstrates professionalism and empathy in all interactions.

- Result-Oriented : Consistently delivers high-quality outcomes and meets defined targets.

- Problem Solver : Uses logical and systematic approaches to diagnose and resolve issues.

- Innovative Thinker : Continuously seeks opportunities to enhance processes and efficiency.

- Collaborative : Works effectively across teams and functions, maintaining composure under pressure.

- Strong Communicator : Listens actively, negotiates effectively, and ensures alignment across stakeholders.

Education :

- Bachelors Degree in Computer Science, Information Technology, or equivalent professional experience