Genesys Technical Consultant - Scripting

Description :

Key Responsibilities :

- Configure IVR, call routing, and interaction flows using Genesys Architect.

- Integrate Genesys with third-party systems via APIs and connectors.

- Collaborate with clients to gather requirements and deliver tailored solutions.

- Provide technical support and troubleshooting for Genesys platforms.

- Assist in pre-sales activities including demos and solution design.

- Work with cross-functional teams to ensure seamless delivery.

- Document configurations, processes, and provide training to client teams.

Required Skills & Qualifications :

- Experience with Genesys platforms (Cloud or Engage).

- Strong knowledge of contact center operations and technologies.

- Experience with IVR design, call routing, and scripting.

- Proficiency in REST APIs and system integrations.

- Excellent communication and stakeholder management skills.

- Ability to work independently and manage multiple projects.

Preferred Qualifications :

- Genesys certifications (e.g., Genesys Cloud Certified Professional).

- Experience with CRM integrations (e.g., Salesforce, MS Dynamics).

- Familiarity with cloud platforms (AWS, Azure).

- Knowledge of DevOps and CI/CD practices.