- Design, develop, and optimize sophisticated IVR (Interactive Voice Response) and Call Flow designs to enhance customer experience and operational efficiency.

- Act as the primary technical liaison between the client's stakeholders and the internal delivery team.

- Translate complex technical features of the Genesys Cloud platform into clear, compelling business solutions and value propositions.

- Configure, test, and troubleshoot Genesys Cloud features, including routing, reporting, integrations, and customization.

- Provide subject matter expertise and technical guidance to sales, project management, and support teams.

- Develop comprehensive technical documentation, solution architecture diagrams, and knowledge transfer materials.

Qualifications & Must-Haves :

- Experience : 7+ years of progressive experience in contact center technology, with a strong focus on implementation.

- Genesys Expertise : Mandatory Genesys Cloud implementation experience.

- Genesys Certified Professional (GCP) certifications are a significant plus.

- Design Skills : Extensive, hands-on experience with IVR and Call Flow Design, including Architect flows, expressions, data dips, and integrations.

- Client Skills : Strong customer-facing and consulting skills; demonstrated ability to lead technical discussions, manage client expectations, and present solutions to both technical and non-technical audiences.

- Technical Acumen : Deep understanding of contact center operations, telephony, reporting, integrations (APIs, CRM), and best practices.

Location & Employment Details :

- Location : Hyderabad, Visakhapatnam, or Remote (based on candidate profile and business needs).

- Employment Type : Full-Time