About the Role :

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. This role is responsible for ensuring the quality, reliability, performance, and stability of ServiceNow solutions across the enterprise.

Key Responsibilities :

- Define, develop, and execute comprehensive test strategies for ServiceNow implementations, enhancements, integrations, platform upgrades, and releases.

- Lead the design, implementation, and maintenance of automated test suites using ServiceNow Automated Test Framework (ATF).

- Establish and promote testing standards, automation best practices, and quality gates across ServiceNow development teams.

- Validate ServiceNow solutions across modules including ITSM, ITOM, ITAM, CSM, HAM, SAM, CMDB, Discovery, and Service Mapping.

- Collaborate with engineers to integrate automated testing into GitHub-based development workflows and CI/CD pipelines.

- Experience testing ServiceNow AI capabilities, including Now Assist and Control Tower, is highly desirable.

Tech Stack & Requirements :

- 5+ years of experience in software quality assurance or testing enterprise applications.

- 3+ years of hands-on experience testing ServiceNow implementations and platform capabilities.

- Hands-on experience with ServiceNow Automated Test Framework (ATF).

- Experience validating integrations using REST APIs, IntegrationHub, and web services.

- Proficiency with Jira, Confluence, and GitHub for Agile delivery and defect management.

- ServiceNow Certified System Administrator (CSA) certification.

- ITIL Foundation v3 or ITIL 4 certification.

Additional Information :

- Working Hours: This role requires 2 PM - 11 PM IST working hours.

- Fluent English is mandatory, as the role requires daily collaboration with global teams.