Genesys Cloud Architect

Job Title : Genesys Cloud Architect / Developer

Experience : 8 10 Years (6+ Years Relevant)

Location : PAN India Bangalore, Hyderabad, Pune, Chennai, Noida, Gurgaon, Kolkata, Coimbatore, Kochi, Bhubaneswar, Ahmedabad

About the Role :

We are seeking a highly skilled Genesys Cloud Architect / Developer with deep expertise in Genesys Cloud (PureCloud), Iframe UI Development, and Salesforce integration. The ideal candidate will be responsible for designing and implementing end-to-end contact center solutions, integrating cloud services, and optimizing workflows for scalability, performance, and customer experience.

Key Responsibilities :

Architecture & Design :

- Architect, design, and implement scalable Genesys Cloud (PureCloud) solutions tailored to enterprise contact center needs.

- Develop solution blueprints and design documents covering application, data, and integration architecture.

- Define and enforce architecture standards, best practices, and governance models.

- Lead connectivity and integration designs between Genesys Cloud, Salesforce, and other enterprise systems.

Development & Automation :

- Develop and manage Iframe-based UIs for seamless agent and customer interactions within Genesys and Salesforce environments.

- Automate provisioning, configuration, and deployment of cloud resources using Python, PowerShell, or Bash.

- Create scripts, APIs, and custom workflows for service orchestration and operational

automation.

- Integrate Genesys Cloud management tools with internal systems (e.g., monitoring, billing, and reporting tools).

Integration & Implementation :

- Implement secure and efficient integrations with Salesforce, CRM systems, and third-party APIs.

- Configure and manage Genesys Cloud Virtual Network environments, ensuring high

availability and data protection.

- Collaborate with business stakeholders, solution architects, and developers to deliver cohesive solutions.

- Ensure compliance with internal and external data protection, HA, and BCP standards.

Quality & Delivery :

- Perform hands-on coding, testing, and debugging of modules.

- Prepare detailed technical documentation, flowcharts, and deployment plans.

- Participate in Agile ceremonies, sprint planning, and delivery reviews.

Customer Interaction & Support :

- Act as the primary technical point of contact for project stakeholders and clients.

- Capture and analyze customer requirements and translate them into scalable technical solutions.

- Ensure timely responses, clear communication, and exceptional service delivery to customers.

- Provide ongoing support and mentorship to junior developers and cross-functional teams.

Required Skills and Experience :

Mandatory :

- Strong hands-on experience with Genesys Cloud (PureCloud) architecture and development.

- Iframe UI Development experience for contact center applications.

- Salesforce integration experience (highly preferred).

- Proven experience in designing, architecting, and deploying scalable cloud-based solutions.

- Strong scripting/automation experience using Python, PowerShell, or Bash.

- Expertise in managing cloud networking, identity, and access management.

- Excellent problem-solving, debugging, and analytical skills.

Nice to Have :

- Knowledge of CI/CD, DevOps tools, and monitoring frameworks.

- Experience with RESTful APIs and event-driven integrations.

- Prior experience working in an Agile delivery environment.

Education :

- Bachelors degree in Computer Science, Information Technology, or a related discipline.