Job Description :

Nexus Point is currently hiring a General Manager Digital & Business Transformation for one of India's most respected legacy luxury watch retailers, now on an ambitious digital growth journey.

General Manager Digital & Business Transformation

ABOUT THE CLIENT :

Our client is one of India's most iconic luxury watch retailers a legacy brand with decades of trust, now building a technology-led growth engine to compete in the modern retail landscape. With a strong multi-location presence and an ambitious roadmap ahead, they are making bold bets on digital infrastructure, AI-driven intelligence, and omnichannel revenue acceleration. This is a rare opportunity to architect the technology backbone of a category leader in transformation.

THE ROLE :

This is a 0 to 1 leadership mandate. The company has the brand, the customer base, and the ambition what it needs now is an architect who can translate that into scalable, secure, and ROI-driven technology execution. Reporting directly to senior management, you will own the full technology stack : enterprise architecture, cloud infrastructure, data & reporting platforms, AI practice, and digital revenue enablement. If you thrive at the intersection of entrepreneurial ownership and enterprise discipline, this role was built for you.

WHAT YOU'LL DO :

- Architect and modernize the enterprise technology stack ERP, CRM, online sales, lead management, and after-sales platforms using the Microsoft .NET ecosystem (ASP.NET, MVC, .NET Core, Web APIs).

- Own end-to-end IT infrastructure on Azure (cloud/hybrid), establishing high-availability design, disaster recovery frameworks, and robust cybersecurity controls.

- Build centralized reporting and executive dashboards covering sales performance, inventory, store productivity, service ops, and customer analytics enabling real-time decision intelligence.

- Establish an internal AI practice focused on demand forecasting, customer segmentation, sales prediction, and reporting automation tied directly to measurable business outcomes.

- Drive digital revenue growth by strengthening CRM across online and offline channels, identifying high-value customer segments, and unlocking incremental revenue opportunities.

- Partner with the CEO and business heads to translate operational requirements into prioritized technology roadmaps always balancing ROI with long-term scalability.

- Institutionalize Agile delivery (Scrum/Kanban) and build teams across development, infrastructure, DevOps, reporting, and AI with clear KPIs and governance from day one.

WHAT WE'RE LOOKING FOR :

Must Have :

- 6 to 10 years in technology leadership, with hands-on depth in the .NET ecosystem and enterprise architecture.

- Proven track record managing cloud infrastructure (Azure preferred), cybersecurity, and compliance in a multi-location or retail business environment.

- Experience building technology teams from scratch hiring, structuring, and scaling across dev, infra, and data functions.

- Strong governance orientation : SDLC standards, DevOps/CI-CD pipelines, risk management, and IT compliance frameworks.

- Demonstrated ability to connect business strategy to technology execution not just an engineer, but a business-minded technology leader.

Nice to Have :

- Prior experience in luxury retail, consumer goods, or multi-store operations.

- Hands-on exposure to AI/ML implementation for demand forecasting or customer analytics in a business context.

- Entrepreneurial background built a tech function from near-zero, not just managed a mature team.

WHY JOIN :

- Own the entire technology narrative of a category-defining brand rare P&L-adjacent tech leadership at this scope.

- Direct access to the CEO and senior leadership; your decisions will shape the company's competitive trajectory.

- A greenfield mandate most of the infrastructure and team you'll build from scratch, your way.

- The brand trust and customer base are already there; your job is to unlock the next growth chapter with technology.

- Competitive compensation commensurate with the seniority and scope of the role.

OUR HIRING PROCESS :

Intro Call (Nexus Point) - Screening Interview - Technical & Architecture Discussion - Leadership Interview with CEO - Offer

We move quickly and keep candidates informed at every stage. Expect the full process to complete in 23 weeks.

Our client is an equal opportunity employer. We welcome applications from candidates across all backgrounds, geographies, and career paths.