GammaStack - Hardware Engineer

Description :

Job Summary :

We are looking for a dedicated and detail-oriented Hardware & System Engineer to support day-to-day IT operations.

The role involves handling system configuration, software installation, hardware troubleshooting, and user support across Windows, Ubuntu, and macOS environments.

The ideal candidate should be hands-on with end-user device management, have a strong understanding of IT hardware, and be capable of providing prompt and reliable technical assistance.

Key Responsibilities :

System Setup & Configuration :

- Install and configure laptops, desktops, and software as per company standards.

- Manage system images and ensure proper OS deployment for Windows, Ubuntu, and macOS.

- Perform routine system checks, updates, and maintenance to ensure smooth operation.

Hardware & Peripheral Management :

- Diagnose and resolve issues related to laptops, desktops, printers, scanners, and CCTV systems.

- Coordinate with vendors for hardware repairs, replacements, or AMC activities.

- Maintain records of all IT assets and ensure proper tagging and documentation.

- Support setup and maintenance of video conferencing systems and project hardware.

User Support & Troubleshooting :

- Provide on-site and remote technical assistance to employees.

- Handle system-related issues, software errors, or connectivity problems quickly and efficiently.

- Support during events, client demos, or hardware setups when required.

Policy & Security Compliance :

- Ensure all systems comply with company IT and security policies.

- Manage antivirus, updates, and endpoint protection as instructed by the IT security team.

- Follow proper process for software licensing, access control, and data handling.

Documentation & Coordination :

- Maintain proper documentation of installations, configurations, and issue resolutions.

- Collaborate with the network and IT security teams for escalations or new deployments.

- Suggest improvements in system setup, performance, and user experience.

Required Skills & Experience :

- 2- 3 years of hands-on experience in hardware and system administration.

- Proficiency in Windows, Ubuntu, and macOS installation and troubleshooting.

- Good knowledge of printers, scanners, CCTV, and other peripheral devices.

- Basic understanding of LAN/Wi-Fi configuration and IP setup.

- Strong problem-solving ability and communication skills.

- Willingness to travel when required for client or branch support.

Preferred Qualifications :

- Diploma or certification in Hardware & Networking (Jetking / CompTIA A+ / N+).

- Prior experience in a corporate IT support environment preferred.

What We Expect :

Were looking for someone reliable, proactive, and technically sound who can take ownership of IT hardware operations.

You should be able to troubleshoot issues independently, maintain system stability, and ensure smooth IT support across the office.

This position plays a key role in maintaining overall IT efficiency and ensuring that every system and device runs seamlessly for our users.