Functional Consultant - ServiceNow HRSD

ServiceNow HRSD Functional Consultant.

You will work closely with our existing team to deliver projects for our clients while continuing to develop your skills and experience etc.

Requirements Gathering & Documentation :

- Lead and support the collection and documentation of business requirements, ensuring clarity and completeness.

- Collaborate with technical teams to hand over requirements for development.

Functional Support :

- Provide guidance to regional teams (Super Users, Transition Leads, Change Management) for both project and BAU (Business-As-Usual) initiatives.

- Support unit testing, UAT planning, and execution across multiple environments.

Stakeholder Engagement & Change Management :

- Act as a change ambassador, sharing process knowledge and promoting ServiceNow adoption.

- Lead by example, communicate value-add and benefits, and proactively support stakeholders to ensure successful learning and transformation.

Project & BAU Deliverables :

- Develop quick-reference guides and training documentation for ServiceNow People Demand Management (in the CIM application) and ServiceNow HRSD and supporting applications.

- Prioritize monthly release items for Demand Review Board.

- Plan and execute testing strategies for platform upgrades (e.g., Yokohama Instance).

- Support ServiceNow projects (as required).

- Define and implement new HR Service catalogs and process improvements.

- Review and Improve reporting for People work within ServiceNow platform.

Process Improvement & Analytics :

- Analyze usability testing results, define enhancements, and support development and deployment of improvements.

- Document workflows and support implementation/testing of new processes.

Collaboration :

- Build strong relationships with customer People team, Transition Leads, I&DD Platform team, and WES Operations team.

- Maintain alignment with roadmap governance and design principles.

Reporting & Documentation :

- Support reporting needs, project management tracking, and maintain ServiceNow documentation for training, communications, backlog management, and governance.

Metrics & KPIs :

- Timely delivery of both BAU and project-related work.

- Provision of technical and functional support as required.

About You :

To be considered for this role it is envisaged you will possess the following attributes :

- ServiceNow Functional (HRSD) experience.

- Experience with dev/ops models and agile methodology within ServiceNow.

- Technical skills in Universal Request, HR Agent Workspace, Knowledge Management, Continual Improvement Management (CIM) application, and Reporting.

- Test management experience: writing test scripts, unit testing, UAT planning/delivery.

- Experience in HR function roles is an asset.

- Strong problem-solving, organizational, and time management skills.

- Excellent written and verbal communication; ability to work with cross-functional teams.

- Intermediate proficiency with Microsoft PowerPoint, Excel, Word, Visio, and Teams.

- Proactive thinking and a growth mindset.

Qualification:

Bachelor's degree is a must.

Experience:

8+ years of experience.