- Responsible for providing incident resolution, change input and release controls on ORACLE EBS R12.x and Fusion application and all interfaces to this system at second- and third-line functional level.

- Provide resolution of all functional incidents within the EBS application and on SCM interfaces to third party applications.

- Good understanding of SCM modules

- Coordinate technical tasks and deliverables and related technology projects.

- Validates and resolved all incidents or determines if they are required to be escalated to company chosen programme or other Partner for external support or other interface support teams (either internal or external).

- Work with Internal Controls and audit support teams as needed to meet audit requirements ensuring that regulation and change management requirements are met

- Maintain ownership of incidents to ensure that they are closed down within SLA and to agreed quality measures.

- Participate as functional contributor on ERP projects to be delivered on time, within budget and with high quality, including our planned enhancement programme

Key Activities :

- This role will be responsible for 2nd/3rd line support of Oracle fusion cloud.

- It is a techno/functional role which will require both functional expertise to work within a controlled IT environment with a 3rd party managed service (infrastructure) partner.

- You will be required to engage with stakeholders across the organisation to resolve issues.

- As an Oracle SCM Functional specialist, you will be working on a support project which involves support of Oracle SCM Cloud modules.

- You will be interacting with the business user to understand their business issues and provide the solution on Fusion Procurement, Order Management, Inventory Management, Planning & other SCM Cloud Modules

- You will be responsible for managing the SCM incidents and provide the solution to business users based on priority .

- Could be involved in System testing, Business Object testing as well as supporting the customer through User Acceptance Testing and Post Production phase.

- Resolve User Issues: Provide functional support for day-to-day operational issues related to Oracle Procurement modules such as SSP, sourcing, supplier, purchasing, SSP.

- Root Cause Analysis: Analyse and resolve functional issues by identifying root causes. This includes diagnosing problems in transactional data, configurations, or system behaviors.

- Raise Service Requests (SRs): When needed, raise service requests (SRs) with Oracle Support for critical issues and coordinate with Oracle to resolve them.

- Handling the tickets, resolving the issues on day-to-day basis on priority.

Expected Profile :

- Overall 5 to 7 Years experience with 3+ years Consulting/ Solutioning/Implementation experience in Oracle ERP application.

- Expertise in at least two Fusion SCM modules (Supply/Demand/Sales & Operations Planning, Fusion Product Data Hub, Fusion Procurement, Order Management, Inventory Management, Manufacturing, Maintenance & other SCM Cloud Modules) is essential.

- Minimum 2 End-to-End Implementation experience in Oracle ERP.

- Excellent Communication & Client Handling skills.

- Must be a graduate, and domain/industry experience will be an added advantage.

Experience/Skills/Knowledge :

- Solid customer service/client facing experience

- Must be flexible to work in US night shift

- Overall 5 to 10 Years experience with 3+ years Consulting/ Solutioning/Implementation experience in Oracle ERP application.

- Experience with multiple Technologies such as: SQL, ADFDI and FBDI.

- Understanding of external interfacing to Oracle EBS/Fusion

- OS: Unix/Linux, environment

- ITIL Foundation Certificate in IT Service Management

- Experience of the Oil industry or a Project based discipline.