We are looking for a proactive and detail-oriented D365 CRM Functional Consultant with strong expertise in the Marketing module, especially Real-Time Marketing.

The role involves business analysis, solution design, stakeholder coordination, and quality assurance to support end-to-end marketing automation initiatives.

Key Responsibilities :

- Lead functional design and configuration of D365 Marketing and Real-Time Marketing modules.

- Collaborate with business stakeholders to gather requirements and translate them into functional specifications.

- Coordinate with technical teams to ensure seamless integration and delivery.

- Support QA activities including test case validation, UAT coordination, and defect triaging.

- Provide guidance on best practices for customer journeys, segments, triggers, and analytics within Real-Time Marketing.

Required Skills :

- 5+ years of experience in Dynamics 365 CE with at least 2 years in D365 Marketing.

- Hands-on experience with Real-Time Marketing features such as event triggers, journeys, and personalization.

- Strong understanding of CRM data models, customer insights, and marketing automation workflows.

- Excellent communication and coordination skills across business and technical teams.

- Experience in QA processes and tools is a plus.

- Microsoft certifications in Dynamics 365 Marketing or CE are preferred.