Fujitsu - Technical Consultant - ServiceNow ITSM

Job Description ServiceNow Software Asset Management (SAM) Technical Consultant

Position: ServiceNow Technical Consultant Software Asset Management (SAM)

Experience Required: 5+ Years (ServiceNow Development & Implementation)

Employment Type : Full-time

About the Role :

We are looking for an experienced ServiceNow Technical Consultant specializing in Software Asset Management (SAM), ITAM, ITSM, and ITOM to join our growing team. The successful candidate will have a proven track record of delivering end-to-end ServiceNow implementations, driving technical excellence, and providing leadership in large-scale transformation programs.

This role offers the opportunity to work on challenging projects within a dynamic and passionate organization, where you can quickly establish yourself as a trusted advisor and recognized expert in the ServiceNow ecosystem.

Key Responsibilities :

- Lead end-to-end ServiceNow engagements, from requirements gathering through to implementation and support.

- Design, develop, and customize ServiceNow applications, with a primary focus on Software Asset Management (SAM), Hardware Asset Management, and IT Asset Management (ITAM).

- Collaborate with architects and stakeholders to design scalable, efficient, and high-performing ServiceNow solutions aligned with business needs.

- Optimize and maintain existing ServiceNow applications for performance, scalability, and compliance.

- Develop custom integrations with enterprise systems using REST, SOAP, Scripted APIs, Flow Designer, and Data Streams.

- Configure and manage ServiceNow Discovery and Service Mapping, including the setup and maintenance of MID servers.

- Lead code reviews, enforce development best practices, and ensure adherence to ServiceNow standards.

- Troubleshoot and resolve complex technical issues within the ServiceNow platform.

- Document technical solutions, designs, and gain stakeholder approvals.

- Act as a Sr. Consultant, delivering technical solutions and ensuring project success.

- Provide technical mentorship and guidance to junior developers, contributing to the growth of the ServiceNow capability within the team.

- Stay current with new ServiceNow releases, features, and industry trends, integrating relevant innovations into client solutions.

- Contribute to the development of reusable assets, accelerators, and Fujitsu IP solutions on the ServiceNow platform.

- Communicate technical concepts and solutions effectively to both technical and non-technical stakeholders.

Qualifications & Experience

- Bachelors degree in Computer Science, Information Technology, or related field.

- 5+ years of ServiceNow design and development experience, with proven success in ITAM, SAM, and ITSM modules.

- Hands-on experience in building ServiceNow solutions and producing technical design documents from business requirements.

- At least two full lifecycle ServiceNow implementations as a lead consultant.

- Strong experience in requirements gathering, solution design, and stakeholder management.

- Development expertise in JavaScript, Java, or other functional programming languages.

- Experience developing, implementing, and maintaining large-scale enterprise applications.

- Proficiency in ServiceNow Discovery, Service Mapping, and integrations with third-party platforms.

- Deep understanding of ITIL best practices and their application in ServiceNow solutions.

Skills & Certifications :

ServiceNow Certifications :

- ServiceNow System Administrator (mandatory)

- Certified Implementation Specialist (CIS) ITSM / ITOM (preferred)

- ITIL v3 or v4 Certification strongly preferred.

- Excellent analytical, problem-solving, and debugging skills.

- Strong verbal and written communication skills, with the ability to translate complex technical concepts into business terms.

- Proven presentation and client-facing skills with the ability to influence stakeholders.

- Demonstrated leadership and teamwork experience, mentoring junior team members and driving project success.