Fujitsu - ServiceNow Event Management Technical Consultant

Job Overview :

We're looking for an experienced ServiceNow professional with a successful track record in implementing ServiceNow solutions, specifically focusing on IT Operations Management (ITOM) and Event Management. As a Technical Consultant, you'll be instrumental in leading end-to-end ServiceNow engagements, providing hands-on design and development expertise, and ensuring technical solutions align with business objectives. If you're eager to quickly establish a reputation for success within a passionate organization, this role is for you.

Key Responsibilities :

- Lead ServiceNow engagements end-to-end, overseeing all phases from requirements to deployment.

- Provide hands-on ServiceNow-related design and development expertise, supporting a range of consulting initiatives.

- Work closely with a team of architects, SMEs, and process consultants throughout end-to-end implementations.

- Configure and develop enhancements on the ServiceNow platform to meet business needs for modules, primarily ITOM and Event Management.

- Define clear business problems and opportunities, including constraints, goals, budgets, and timelines.

- Effectively communicate technical problems and solutions to both technical and non-technical audiences.

- Translate complex technical concepts into understandable business terms for stakeholders.

- Consult with business analysts and project managers to develop appropriate technical solutions.

- Document and gain acceptance/approvals for selected final solutions.

- Execute technical solutions as a senior consultant, ensuring high-quality delivery.

- Contribute to the development of Fujitsu's Intellectual Property (IP) solutions within ServiceNow.

- Coach and advise other developers, fostering team growth and knowledge transfer.

Required Qualifications :

- Bachelor's degree with at least 5 years of ServiceNow design and development experience.

- Demonstrated development experience on the ServiceNow platform, including customization of applications such as ITOM and Event Management.

- Proven experience developing ServiceNow solutions and technical design documents from business requirements.

- Experience with implementing custom integrations using methods like REST/SOAP, Flow Designer, Data Stream, and Scripted REST API.

- Experience developing, implementing, and maintaining large-scale applications and systems.

- At least two full lifecycle ServiceNow implementations in a lead consultant role.

- Strong requirements gathering experience.

- Programming expertise in Java, JavaScript, or other functional programming languages.

- Demonstrated understanding of ITIL practices.

- Excellent analytical and problem-solving skills.

- Excellent verbal and written communication skills.

- Strong presentation development and customer presentation skills.

- Successful teamwork experience and demonstrated leadership abilities.

Required Certifications :

- ServiceNow System Administrator certification (mandatory).

- Certified Implementation Specialist certification (mandatory), preferred in ITSM and ITOM Product lines.

- ITIL v3 certification