Description :

- Lead design and discovery workshops for Oracle CRM (Service Cloud) applications with business and technical stakeholders.

- Define and manage the overall archiving and decommissioning strategy for Oracle CRM systems.

- Oversee the extraction of Oracle CRM data and components for migration or archival, ensuring data integrity and compliance.

- Coordinate with business and technical teams to ensure smooth transition of CRM systems.

- Provide technical leadership and guidance on Oracle Service Cloud architecture and best practices.

- Drive and manage large-scale decommission or migration projects, ensuring timelines and quality standards are met.

- Ensure adherence to compliance and regulatory standards during data extraction, archival, and migration.

Required Skills & Qualifications :

- Minimum 7+ years of experience in Oracle Service Cloud and CRM architecture.

- Proven experience leading CRM data migration, archival, or decommission projects.

- Expertise in Oracle CRM data extraction, archiving, and compliance processes.

- Strong stakeholder management and coordination skills.

- Excellent analytical, problem-solving, and communication skills.

- Bachelors degree in Computer Science, Information Technology, or related field.

Preferred :

- Experience with cloud-based Oracle Service Cloud implementations.

- Familiarity with integration frameworks, APIs, and data governance practices.

- Exposure to project management methodologies for large IT transformation programs.