The role of a Senior Software Engineer in the Digital Engagement Team is to design, develop, and maintain software solutions that integrate digital channels like email, chat, SMS, and social media with the contact centre's voice solutions.

This integration aims to create seamless, connected customer journeys across multiple channels.

The engineer's responsibilities include software development, integration, enhancing customer experiences, staying updated on technology, collaborating with the team, ensuring software quality, documentation, and problem-solving.

Ultimately, the role contributes to delivering exceptional omnichannel customer experiences.

How You Contribute :

Understands various programming languages, frameworks, and development methodologies, which allow you to make informed decisions and solve complex technical challenges.

Writing high-quality, efficient, and maintainable code.

Should follow coding best practices and contribute to the development of software modules, features, and functionalities.

Troubleshoot and resolve complex technical issues.

When problems arise, you use your experience and problem-solving skills to identify the root causes and implement effective solutions.

Ensure that the development stays on track, milestones are met, and the project aligns with business objectives.

Collaborate with cross-functional teams, including product managers, designers, and quality assurance professionals, to ensure that everyone is aligned on project goals and progress.

Skills, Competencies and Qualifications :

Required :

- Proficiency in web development technologies such as HTML, CSS, JavaScript, and modern front-end frameworks like React.

- 5+ years of professional experience writing React and JavaScript applications.

- Proficiency in server-side technologies, databases (SQL and NoSQL), and back-end frameworks like Java.

- Experience in cloud platform like GCP, AWS or Azure.

- Awareness of web security best practices and the ability to implement security measures to protect applications and data.

- A portfolio of past projects showcasing full-stack development skills.

- Ability to work independently and as part of a collaborative team.

- Strong commitment to delivering high-quality code and solutions on time and within scope.

- Bachelor's degree (or equivalent) in relevant discipline.

Desirable :

- Experience with Contact Centre, IVR, Virtual Agents, VoIP and telecommunications service providers.

- Experience with working on accessibility standards like WCAG 2.