FIS - System Analyst - Billing Platform

Job Profile Summary :

Analyze user requirements to determine BillingPlatform application configuration and/or customization. The BillingPlatform Systems Analyst is a software development role. Depending upon which features of the application are required, the developer may be required to execute basic software development tasks up to advanced web and database development skills.

General Duties & Responsibilities :

- Analyzes user requirements to determine BillingPlatform application configuration and/or customization, evaluates business need for system customizations, conducts appropriate cost/benefit analysis and produces technical designs for identified customizations.

- Analyzes systems specifications and uses the latest analysis tools to represent business/technical processes in a system solution.

- Builds application pages, queries, programs and reports to support business needs.

- Codes individual modules and functions as identified through technical design, develops conversion and implementation plans and ensures successful implementation of BillingPlatform application changes, monitoring changes for increased efficiency.

- Takes proactive measures to ensure optimal application and system performance and works with the BillingPlatform Architect to address any performance issues.

- Writes and executes thorough technical and functional test plans to ensure BillingPlatform application changes are working properly including the use of batch scripts, online processes, databases or interface files.

- Installs new application solutions, changes or enhancements made to BillingPlatform using release management tools and/or processes.

- Ensures migrated changes are properly implemented and available to users.

- Coordinates with Business analysts and/or other internal professionals to define detailed requirements, analyze business needs and validate solutions with clients and translate into configuration and/or customization technical design.

- Through research and knowledge of BillingPlatform best practices, determines most effective technical approach to define and resolve identified problem(s) with minimal assistance and minimal client impact.

- Provides new and innovative alternative solutions to system challenges.

- Other related support or project duties assigned as needed.

Educational Requirements :

Bachelor's degree in computer science or information technology or the equivalent combination of education, training, or work experience.

General Knowledge, Skills & Abilities :

- At least 3 years of experience with BillingPlatform Billing and/or BillingPlatform Revenue Recognition is required, with completion of available BillingPlatform Technical Certifications.

- Experience with other industry-leading billing solutions, CRM applications or ERPs is beneficial (i.e., Zuora, Aria, Salesforce, Oracle, etc.).

- Knowledge of the financial services industry is beneficial.

- Requires experience in full life cycle development with an emphasis on incremental, iterative development and deployment.

- Requires proficiency in logical data modeling and business process modeling.

- Demonstrates proficiency with API based development including the ability to construct, test, debug, and optimize complex workflows implemented utilizing both SOAP and REST APIs.

- Proficient with standard web application development languages including JavaScript, HTML, and CSS.

- Advanced BillingPlatform development experience, including Advanced Reporting, Advanced Formula using BillingPlatform Query Language (BPQL), Widget Development, API Integrations and Custom Development.

- Experience with relational databases and ability to construct, test, debug, and optimize complex queries.

- Good understanding of system customization and use of recognized best practices.

- In-depth knowledge of system configuration and security concepts.

- Strong analytical, statistical and problem-solving skills.

- Ability to utilize judgment in decision making process and decisions related to job tasks.

- Communicates ideas both verbally and in written form in a clear, concise and professional manner.

- Ability to understand and apply technical concepts.

- Ability to solve problems using learned techniques and tools.

- Team skills, including the ability to establish and maintain effective working relationships.

- Moderate skills with medium - to - high level of proficiency. Works under general supervision with increased latitude for independent judgment.

- Identifies non-routine issues and routes/escalates to appropriate team members. Understands how BillingPlatform integrates with other FIS applications and solutions.

- Designs solutions and determines specific actions required to solve identified business needs.

- The role may provide advice to junior level peers. Works on multiple concurrent projects of medium complexity.

- Provides project status reports to management or senior peers. Is an active team member, contributes to complex projects to gain experience, shares ideas and suggests process improvements appropriate for level of experience.

- Typically requires a minimum of five years of experience.