Firewall L2 Engineer - iAM/SIEM

Firewall L2 Engineer

Experience : 4- 8 years

Location : Mumbai

Key Responsibilities :

- Commission and implement multiple network security/firewall solutions and integrate them with management, authentication, and authorization tools (e.g., email, AD, IAM, SIEM).

- Perform configuration management, capacity management, and ensure the day-to-day monitoring and administration of network security infrastructure in a 24/7 environment.

- Troubleshoot and resolve network security incidents; conduct root cause analysis (RCA).

- Support incident monitoring, incident analysis, and incident response initiatives.

- Utilize network monitoring tools proactively to isolate events and prevent service degradation.

- Coordinate with users to ensure timely and satisfactory resolution of trouble tickets, troubleshooting layers 1-3 of the OSI model (network, transport, session).

- Handle complex troubleshooting across network, transport, session, presentation, and application layers.

- Provide 24/7 support for troubleshooting network outages reported by users or monitoring systems.

- Design and implement network security policies, standards, and procedures.

- Conduct daily performance checks on devices and perform periodic audits and compliance checks.

- Maintain accurate technical documentation, including network diagrams, inventory control, and security documentation.

- Ensure closure of compliance and audit points in line with timelines.

- Work closely with OEMs for technical support, RMA, and reconfiguration of network security products.

- Coordinate with the helpdesk team, IT support teams, and application support teams to troubleshoot and resolve high-priority incidents.

- Collaborate with the client SPOC to set expectations for ad-hoc activities.

- Work on integrating security tools with REST APIs/SDKs, including tools like AD, IDAM, PAM, SIEM, SOAR.

- Design and implement network security solutions for Data Centers (DC), Disaster Recovery (DR), Cloud, and Branch Office environments.

- Guide, lead, and mentor L1 engineers to ensure knowledge transfer and efficient issue resolution.

- Ensure the ticket closure within SLA and escalate tickets when necessary.

Required Skillset :

- 4+ years of experience in network security, including at least 3 years working with multiple network security/firewall solutions.

- Strong conceptual understanding of network security and hands-on experience with Windows, Linux, and Unix environments.

- Expertise in packet capture, analysis, and troubleshooting using tools like Wireshark/Pcap.

- Strong experience with managing policies and exceptions in network security solutions.

- Proficiency in firewall consoles and network security tools.

- Hands-on experience with SIEM, IAM, AD, and other security tools.

- Ability to automate and integrate security tools via REST API/SDK.

- Experience with implementing and maintaining security measures across DC, DR, Cloud, and Branch Office environments.

- Knowledge in handling incident management, change management, and capacity management of network security solutions.