Role : Senior Product Manager / Lead PM AI & Automation.

FatakPay | Mumbai | Full-Time.

The Role :

You will be the single owner of AI adoption across FatakPay not in a lab, not in a silo, but embedded in every department, every workflow, every decision.

You'll work directly with the COO and sit across IT, Product, Risk, Collections, Marketing, and Customer Service to identify high-impact AI use cases, prioritize them ruthlessly, and ship them into production.

This is not a "build an AI strategy deck" role.

This is a "make AI the default way FatakPay operates" role.

What You'll Deliver in Year 1 :

- AI adoption scorecard across all departments measurable, tracked monthly.

- At least 5 production-deployed AI/ML models beyond what exists today.

- ?1 Cr+ in quantifiable cost savings or revenue uplift directly attributable to AI initiatives.

- 10-20% of engineering output shifted to AI-assisted development.

- Digital Branch MVP live and processing real customers.

- Customer care bot generating measurable new customer acquisitions.

Who You Are :

Must-Have :

- 5 to 8 years in product management, with at least 2 years owning AI/ML product lines in production (not research, not POCs).

- You've shipped ML models that made money or saved money and you can show the numbers.

- Deep understanding of how LLMs, NLP, computer vision, or predictive ML actually work in production you can challenge your data scientists, not just relay their updates.

- Experience in fintech, lending, or financial services you understand credit risk, collections, underwriting, and why a 50 bps improvement in PAR matters.

- Comfortable working across 8-10 stakeholders simultaneously this role touches every function.

- Strong product instinct : you know when to build vs. buy vs. leverage, and you ship fast.

Great-to-Have :

- Experience building AI-powered voice bots, conversational AI, or chatbot systems.

- Hands-on familiarity with Gen AI tools (prompt engineering, fine-tuning, RAG architectures).

- Experience with Account Aggregator, SMS parsing, or alternative data for credit scoring in India.

- Background in building internal tools or developer productivity systems using AI.

- Prior startup experience where you wore multiple hats and operated with a small team.

Why This Role Is Different :

- Most "AI PM" roles are about building one model for one team.

- This role is about rewiring how an entire company thinks and operates.

You'll have :

- Real problems : Credit risk for 30L+ users, collections on a ?476 Cr AUM book, fraud detection on millions of transactions, customer service at scale not toy problems.

- Real data : SMS data, banking statements, bureau reports, UPI transactions, behavioral signals a proprietary data moat that most fintechs don't have.

- Real P&L impact : FatakPay is profitable.

- Every AI initiative you ship has a direct line to the ?1,000 Cr revenue target for FY27.

- Builder culture : We built our SMS processor in-house.

- We built our own propensity models.

- We don't outsource our brain.

- You'll be surrounded by people who build.

- Direct access : You report to the COO and work across the entire leadership team.

Compensation :

- Competitive with top fintech companies.

- Combination of fixed salary + ESOPs.

- We're building a ?10,000 Cr platform the equity upside is real.