Description :

- Serve as a subject matter expert for licensing and fulfillment systems, processes, and data flows across F5's product portfolio

- Elicit, document, and analyze business requirements from stakeholders across Sales, Finance, Legal, Engineering, and Product teams

- Translate business requirements into clear functional specifications, user stories, and process documentation

- Partner with engineering and development teams to design, test, and implement system enhancements and new capabilities

- Support the end-to-end license lifecycle, including provisioning, entitlement management, renewals, telemetry and fulfillment workflows

- Identify gaps, inefficiencies, and opportunities for process improvement within licensing and fulfillment operations

- Create and maintain detailed documentation including business process flows, data dictionaries, and system configuration guides

- Lead and facilitate working sessions, sprint reviews, and stakeholder meetings

- Define and execute UAT (User Acceptance Testing) plans, and coordinate testing with business stakeholders

- Support integrations between licensing platforms and adjacent systems such as CRM (Salesforce), Oracle EBS, and Product Lifecycle Management tools

- Respond to, and help manage incidents.

- Participate in RCA activities and assist with defining SLOs and SLIs for business stakeholders

- Available for escalations outside office hours

What You'll Bring :

- 5+ years of experience as a Business Systems Analyst or similar role, ideally in a technology or SaaS company

- Experience working in Agile/Scrum environments; familiarity with tools like Jira and Confluence

- Proficiency with enterprise systems such as Salesforce, Zuora, Oracle or similar licensing/ERP platforms

- Excellent written and verbal communication skills, with the ability to bridge technical and business conversations

- Strong analytical and problem-solving skills with a data-driven mindset

- Ability to manage multiple priorities and work effectively in a fast-paced, cross-functional environment

- Experience writing user stories, use cases, and functional specifications

Nice to Have :

- Knowledge of F5 product lines (BIG-IP, NGINX, Distributed Cloud, etc.)

- Experience with API integrations or familiarity with integration platforms

- Strong understanding of license models (perpetual, subscription, usage-based) and fulfillment workflows

- Experience with software licensing, entitlement management, or fulfillment operations

Technical Skills & Technologies :

The ideal candidate will have familiarity with some or all the following :

- Microsoft Azure Cloud Technologies (e.g. Azure Functions, Service Bus, CosmosDB)

- T-SQL / SQL Server writing and analyzing queries for data investigation, reporting, and validation

- TypeScript / JavaScript ability to read, write, or review code in collaborative development environments

- REST APIs familiarity with API integration patterns and troubleshooting

- Reporting & BI Tools Snowflake, Tableau, or similar

- Agile Tooling Jira, Confluence, or Azure DevOps