About Us :

Exotel is the emerging market's leading full-stack customer engagement platform and business-focused virtual telecom operator. Founded in 2011, our cloud-based product suite powers over 50 million daily engagements across voice, video, and messaging channels. Trusted by 6,000+ companies across 60+ countries, Exotel enables unified customer engagement for leading businesses.

Professional Services :

The Professional Services team is the "Special Forces" of our engineering organization. We solve high-stakes enterprise puzzles, building fault-tolerant, scalable, and real-time distributed systems that integrate seamlessly with complex enterprise ecosystems.

Roles & Responsibilities :

- Engineering Excellence : Design and develop high-complexity customizations, integrations, and automation modules for large-scale enterprise customers.

- Technical Leadership : Independently deliver complex modules and take ownership of the end-to-end execution of internal projects.

- Mentorship : Guide and unblock L1 engineers, ensuring the team maintains high coding standards.

- System Ownership : Navigate and optimize forked, legacy, or complex codebases to ensure high performance.

- Stakeholder Management : Work closely with Product, Engineering, Infosec, and Customer-facing teams.

Must-haves :

- 1 - 2 years of software engineering experience with a Bachelor's or Master's in Computer Science.

- Advanced proficiency in PHP and expert knowledge of HTML, CSS, and React.js.

- Deep mastery of Data Structures, Algorithms (DSA), Concurrency, and Multithreading.

- Practical experience with 3-Tier and Microservices architectures, RESTful services, and HTTP protocols.

- Expert in SQL/NoSQL data modeling, caching layers, and building/deploying Linux-based applications.

What success looks like (first 90 days) :

- End-to-End Ownership : Take full responsibility for the design, implementation, and production stabilization of a high-complexity enterprise customization.

- Technical Leadership : Independently identify and resolve architectural challenges within legacy or forked codebases.