Quality Manager/ Test Manager - Telecom experience Mandatory (BSS/OSS)

Experience Level : 7 to 18 years overall experience

Location : Chennai

Role Purpose : Ensure end-to-end product quality for telecom software products by defining quality strategy, leading QA teams, and embedding quality across the product lifecycle to achieve reliable, compliant, and customer-ready releases.

Role Scope :

- Applies to telecom software products and platforms

- Covers functional and non-functional quality across build, release, and support

- Manages multiple QA teams or test streams

- Operates in Agile / Hybrid delivery environments

Key Accountabilities :

1. Quality Strategy & Governance :

- Define and own quality strategy, standards, and KPIs

- Establish release readiness criteria and quality gates

- Drive continuous improvement and defect prevention

2. Product & Domain Quality Ownership :

- Ensure quality alignment for Telecom OSS/BSS, network, billing, provisioning, or VAS systems

- Partner with Product and Engineering for quality by design

- Support major releases, customer deployments, and upgrades

3. Test & Automation Leadership :

- Oversee test planning, execution, automation, and reporting

- Ensure coverage across functional, integration, regression, performance, and UAT

- Drive automation, CI/CD integration, and shift-left testing

4. People & Capability Leadership :

- Lead, coach, and develop QA and automation teams

- Drive skill development, role clarity, and performance management

- Build scalable and sustainable QA capability

5. Risk, Compliance & Production Quality :

- Identify quality risks early and drive mitigation plans

- Ensure compliance with security, regulatory, and telecom standards

- Track production defects, RCA, and corrective actions

Key Stakeholders :

- Product Management

- Engineering & Architecture

- DevOps & Operations

- Delivery / Program Management

- Customers and Business Stakeholders

Decision Authority :

- Quality sign-off for releases

- Test strategy, tooling, and automation approach

- Escalation of quality risks impacting delivery or customers

Success Measures :

- Release stability and defect leakage reduction

- Automation coverage and cycle time improvement

- On-time release readiness with defined quality gates

- Improved customer satisfaction and production reliability

Required Experience & Competencies :

- 15+ years in Software Quality / Test Management

- Strong experience in telecom domain products

- Expertise in Agile QA, automation, and non-functional testing

- Leadership, stakeholder management, and data-driven decision making

Reporting & Interfaces :

Reports to : Head of Delivery

Leads : QA Managers, Test Leads, Automation Engineers