- Ensure compliance to SLA, process adherence and process improvisation to achieve operational objectives.
- Revise and develop processes to strengthen the current Security Operations Framework, review policies and highlight the challenges.
- Responsible for team resources, overall use of resources and initiation of corrective action where required for Security Operations Center.
- Creation of weekly, monthly, quarterly reports, dashboards, metrics for SOC operations and presentation to client and Sr. Mgmt.
- Interface both internal & external audits of the Security Operations Center (SOC).
- Ensure incidents and investigations are thoroughly documented for the purposes of facilitating record keeping, process improvement, lessons learned, trend analysis, and senior leadership reporting.
- Conduct regular review with customer stakeholders, build and maintain positive working relationships with them.
- Provide timely detection, identification, and alerting of possible attacks/intrusions, anomalous activities, and misuse activities and distinguish these incidents and events from benign activities.
- Isolate and remove malware.
- Conduct research, analysis, and correlation across a wide variety of all source data sets (indications and warnings).
- Provide daily summary reports of network events and activity relevant to cyber defense practices.
- Receive and analyse network alerts from various sources and determine possible causes of such alerts.
- Notify designated managers, cyber incident responders and articulate the event's history, status, and potential impact for further action in accordance with the organization's incident response plan.
- Analyse and report system security posture trends.
- Assess adequate access controls based on principles of least privilege and need-to-know.
- Work with stakeholders to resolve computer security incidents and vulnerability compliance.