EUC/IT Support Engineer

Job Title : EUC/IT-Support Engineer- L2

Location : Bangalore

Department : End-User Computing

Experience Required : 1-4 years

Reports To : EUC Lead

About the Role :

What is the scope & responsibility of the Role?

- Address user tickets regarding hardware, software and networking

- Conduct remote troubleshooting

- Diagnose and resolve technical issues

- Installation and support end-user devices.

- Create technical documentation and SOPs

- Installing authorised software and ensuring patches and upgrades are applied on end-user devices

- Build packages, and administrates Mac, Windows OS and IOS/Android devices through MDM

- Complies with all company policies and procedures.

- Participates in the implementation and support of IT-related policies.

Skills/Strength of an Ideal Candidate :

- Hands-on experience with Windows, macOS, and Linux operating systems.

- Good knowledge of Google Workspace, Microsoft 365, Slack, Jira, and other productivity/collaboration tools.

- Experience with MDM platforms such as Jamf, Intune, Kandji, WS-1 etc.

- Good understanding of network fundamentals including DHCP, DNS, office Wi-Fi, and VPN troubleshooting.

- Familiarity with IT ticketing systems and asset management tools.

- Proficient in diagnosing and resolving hardware, software, and Network connectivity issues.

- Good communication skills with a positive and professional attitude.

- Experience in AV/VC setup and support (e.g., Zoom, Google Meet, Polycom)

- Strong troubleshooting and critical thinking skills

- Ability to perform remote troubleshooting and provide clear instructions.

- Responsible for managing assets, inventory details, regular update of all assets tractions and sharing MIS reports on a regular basis