Job Location: Hyderabad.

Job Type: Full Time.

Work Timing: US EST Time Zone.

Work Mode: Hybrid.

Job Description.

- Lead global IT infrastructure operations across 80+ sites, ensuring 99.99% availability.

- Manage and mentor a high-performing team of infrastructure engineers and specialists.

- Oversee core infrastructure components including servers, networks, firewalls, storage, and cloud platforms.

- Drive operational excellence, automation, and process efficiency in a 24/7 environment.

- Manage cloud operations (AWS, Azure, or GCP), optimizing performance, cost, and compliance.

- Ensure effective incident management, change control, backup, and disaster recovery processes.

- Collaborate with Security, Engineering, Application, and Capacity teams to support enterprise goals.

- Lead the deployment and optimization of end-user experience tools (e.g., JAMF, SCCM, Intune, Nexthink, Moveworks).

- Deliver dashboards and strategic reports on infrastructure health, support KPIs, and user experience.

- Communicate clearly with both technical and non-technical stakeholders; contribute to IT roadmaps.

Skills & Requirements.

Technical Expertise :

- Strong background in managing infrastructure technologies: Windows/Linux servers, virtualization (VMware/NSX), firewalls, DNS/DHCP, and enterprise networking.

- Proven experience with cloud platforms: AWS, Azure, or GCP (deep expertise in at least one).

- Knowledge of enterprise storage solutions (SAN/NAS), backup technologies, and disaster recovery strategies.

- Hands-on experience with monitoring and alerting tools such as SolarWinds, SCOM, Nagios, and CloudWatch.

- Proficient in automation tools (Ansible, Chef, Puppet, PowerShell, Python).

- Familiarity with ITSM platforms (e.g., ServiceNow) and alert integrations.

- Exposure to database systems: Oracle, MS SQL, MySQL.

- Experience managing end-user technology platforms and lifecycle for hardware and software across the enterprise.

Leadership & Operations :

- 10+ years in IT infrastructure roles, with 5+ years in a leadership position managing global/offshore teams.

- Strong understanding of ITIL best practices and enterprise service management.

- Proven ability to lead large-scale infrastructure initiatives and drive incident/problem resolution.

- Experience in vendor management, budget oversight, and cross-functional collaboration.

- Strong analytical and problem-solving skills; capable of presenting insights to senior leadership.

- Excellent communication and interpersonal skills; ability to lead in high-pressure environments.

Education & Certifications :

- Bachelors degree in Computer Science, Information Technology, or related field (Masters preferred).

- Preferred certifications: ITIL, AWS/Azure/GCP, Agile, or DevOps.