eSoftLabs - ServiceNow ITOM Developer

Job Title : ServiceNow ITOM

Location : Pan India

Experience Required : 8- 19

Key Responsibilities :

- Develop custom scripts, probes, and sensors

- Configure and optimize event correlation and alert rules

- Integrate monitoring tools with ServiceNow

- Maintain CMDB health and CI relationships

- Collaborate with infrastructure and application teams

- Troubleshoot MID Server issues

- Automate workflows using Flow Designer and IntegrationHub

Technical Experience :

- Minimum of 3 years of hands-on experience in ServiceNow ITOM and overall 6+ years in enterprise monitoring, including SCOM and NetScout.

- Proven expertise in Event Management, CMDB, and automation of IT operations.

Professional Attributes :

- Strong analytical and problem-solving skills. Excellent communication and collaboration abilities.

- Ability to manage cross-functional teams and client relationships effectively.

Educational Qualification and Certification :

- Bachelors or Masters degree in Computer Science, Information Technology, or related field.

- Relevant certifications such as ServiceNow Certified Implementation Specialist ITOM are highly desirable.