Description : Enterprise Service Management (ESM) & ServiceNow Pre-sales Solution Architect.

Job Title : Enterprise Service Management (ESM) & ServiceNow Pre-sales Solution Architect.

Location : Onsite.

Job Type : Full-time.

Experience Level : 12+ years.

Position Summary :

We are looking for a seasoned Enterprise Service Management (ESM) and ServiceNow Pre-Sales Solution Architect with deep expertise in ServiceNow, ITIL, and SIAM.

This role plays a critical part in supporting sales teams by driving ITSM/SIAM/ServiceNow opportunities, designing tailored solutions, and leading pre-sales engagements.

The ideal candidate will bring strong functional and technical solutioning capabilities, a strategic mindset, and hands-on experience in proposal development, effort estimation, and pricing.

Prior experience in ITSM and SIAM operations using ServiceNow is highly desirable.

Key Responsibilities :

Pre-Sales Engagement & Solutioning :

- Lead pre-sales engagements for SIAM, ITSM, and ServiceNow, including requirement analysis, solution design, and proposal development.

- Design customized solutions using ServiceNow and, where applicable, other ITSM platforms, aligned with client needs and Visonets service offerings.

- Prepare and deliver client-facing presentations, product demonstrations, and solution walkthroughs.

Proposal Development & Commercials :

- Respond to RFI, RFP, and BAFO stages with comprehensive functional and technical inputs.

- Estimate resource effort, define scope of work, and collaborate with pricing teams to finalize commercial proposals.

- Ensure all proposals are aligned with client objectives, technical feasibility, and delivery capabilities.

Client Interaction & Relationship Management :

- Engage with clients to understand business challenges and position relevant SIAM/ITSM/ServiceNow solutions.

- Travel to domestic and international client sites for workshops, presentations, and solution defense.

- Establish and maintain trusted advisor relationships with client stakeholders throughout the sales cycle.

Internal Collaboration & Handover :

- Collaborate with sales, delivery, and practice teams to ensure a smooth transition from pre-sales to implementation.

- Provide detailed documentation and support during project initiation and handover phases.

Required Skills & Qualifications :

Functional & Technical Skills :

- Strong understanding of SIAM and ITIL frameworks, and ITSM/SIAM processes.

- Mandatory hands-on experience with ServiceNow implementation, usage, or consulting.

- Proven expertise in pre-sales solutioning, architecture, and proposal development for ServiceNow, SIAM, and ITSM.

- Ability to analyze complex requirements and design scalable, cost-effective solutions.

- Proficiency in MS Office tools (Excel, PowerPoint, Visio) and collaboration platforms (Jira, Confluence).

- Excellent communication, presentation, and business writing skills.

Education :

- Bachelors degree in Computer Science, Information Technology, or a related field (mandatory).

- Masters degree (MBA preferred) is an advantage.

Experience :

- 10- 15 years of overall IT experience, with at least 5- 8 years in pre-sales and solution architecture for SIAM, ITSM, and ServiceNow.

- Experience in operational or delivery roles using ITIL and ServiceNow is a plus.

Certifications :

- SIAM/ITIL Foundation (mandatory); Intermediate/Expert level preferred.

- ServiceNow CSA and CIS certifications (preferred but not mandatory).