What the Role Needs to Achieve :

- Establish and enforce a culture of consistent process execution across teams.

- Build and maintain auditable, documented processes for compliance and quality assurance.

- Leverage analytics and automation to identify, design, and execute continuous process improvements.

- Act as a liaison between business and technical stakeholders (Sales, Delivery, Quality, Tools, etc.) to streamline operations.

- Foster cross-functional collaboration to drive adoption of AI/digital solutions and process maturity.

Location - Nashik

ROLES AND RESPONSIBILITIES :

- Drive process standardization and reduce delivery variance across teams.

- Ensure high-quality outcomes through regular process audits, documentation, and compliance enforcement.

- Analyze operational inefficiencies, perform RCA, and recommend automation or lean improvements.

- Implement and track continuous improvement initiatives using Kaizen and Agile methods.

- Support and monitor digital transformation initiatives, including adoption of AI/ML-enabled processes.

- Develop and maintain KPI dashboards (Power BI/Excel) for governance and insight generation.

- Engage with cross-functional teams to collect feedback, provide metrics, and close performance loops.

- Act as SPOC for service reviews, escalation management, and process health checks.

- Document workflows, SOPs, and improvement plans with regular updates for internal stakeholders.

- Coach and mentor teams on process adherence, compliance, and tool utilization.

ESSENTIAL KNOWLEDGE AND SKILLS REQUIRED :

- Strong analytical, communication, and project management skills.

- Deep understanding of process design, governance, and automation frameworks.

- Proficient in tools like Power BI, JIRA, Confluence, Salesforce, MS Office Suite, and Vision.

- Ability to manage multiple initiatives simultaneously and lead change management.

- Stakeholder engagement and vendor management skills.

- Knowledge of Lean, Six Sigma, Agile, and ITIL practices.

EDUCATIONAL QUALIFICATIONS :

- Graduate (Any Stream) Preferably in IT/Engineering

Certifications preferred :

- Lean Six Sigma Green Belt

- PRINCE2 Foundation / Practitioner

- PMP or equivalent project management certification.

EXPERIENCE :

- 6 to 12 years of experience in Process Improvement, Project Management Office (PMO), or Operational Excellence roles.

- Proven track record in leading cross-functional projects, automation initiatives, and governance frameworks.

- Hands-on experience with reporting, RCA facilitation, SOP creation, compliance documentation, and digital tools implementation